What Happened to the Dropbox App

[XAS-Moderator]

Hello.  

The issue with the Print from/Scan to Dropbox Apps has been resolved. 

There are SPAR releases that need to be installed on the device.  The SPARs/Patches are located here:  www.xerox.com/DropboxFix 

Once you have installed the SPAR/Patch, Print and Scan for Dropbox app should start working again with no additional intervention.

Again, our apologize for the inconvenience and thank you for your patience. 

Please let us know if any questions or issues come up. 

Thank you,

XAS Moderator

[Joe Arseneau]

Here are the firmwares with the dropbox fix in the VersaLink devices (Dropbox app no longer functional on devices - blank screen displays when launching the app at the device)

Xerox®VersaLink®C400

Xerox®VersaLink®C405

Xerox®VersaLink®B400

Xerox®VersaLink®B405

Phaser6510

WorkCentre6515
Xerox®VersaLink®C7000
Xerox®VersaLink®C7020/25/30

Xerox®VersaLink®B7025/30/35

[XAS-Moderator]

Hello. 

Thank you for the message. 

There will be an App side release going to Production this week that will resolve the issue that is occurring when connecting to Dropbox.  In addition, device SPAR and Patch release are also being made available.  The full fix requires both the SPAR and app updates.

Once the App release is live in production, the App Gallery App will begin working again, if the device has the SPAR/Patch release installed.  If you are using an App Studio app, the app will need to uninstalled from the device, edited in App Studio (Just go into edit mode for the app and re-save it.  You don't need to actually make any changes to the Studio App.) and then re-installed on the device.  After this the apps will pass the user directly to the Dropbox oAuth screen. 

When we post the updates to production this week, we will also republish the Print and Scan for Dropbox App in the Gallery.

Our apologies for the inconvenience.  

Thank you,

XAS Moderator

[zunicat]

What's the status on the Dropbox app?  This issue has been ongoing & somewhat intermittent for a long time, however we've been unable to use this feature at ALL for roughly six weeks at this point.  Is the app even coming back?  Please advise.  

[XAS-Moderator]

Hello. 

Thank you for your message. 

We are currently experiencing some connection issues with our Print and Scan for Dropbox app. The app has been temporarily removed from the App Gallery. 

We are currently working on a solution for the issue and will post an update when the apps are available again. 

Our apologies for any inconvenience. 

Thank you, 

XAS Moderator

[tmbbs]

I was attempting to load the Dropbox app on to two new MFPs and I noticed it was no longer in the App Gallery.  What happened to the app?