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Agency Analyst JamesAXBBDE-AA
Agency Analyst

Re: What Happened to the Dropbox App

I’m not at the customer site anymore but the version of dropbox is 2.5 from Gallery. Is there another version we can get that’s newer?
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Xerox Employee XAS-Moderator
Xerox Employee

Re: What Happened to the Dropbox App

Hello, James. 

 

That is the most up to date version of the Print and Scan for Dropbox app. 

 

Some of the devices required a patch to be installed, on top of the SPAR release upgrade.  The patch was located in the same location as the SPAR, which it looks like the *.05210 release has replaced.  I will confirm with the software folks, but I believe that the R18-02 SPAR release was built with the firmware and patch fixes all rolled in.  If that is the case, then you should just be able to install the latest SPAR release on your device and the app should start working. 

 

Sorry for the inconvenience. 

Thanks, 

XAS Moderator

 

Agency Analyst JamesAXBBDE-AA
Agency Analyst

Re: What Happened to the Dropbox App

After applying the patch from firmware version 073.xxx.xxx.32400, dropbox app is now working.  Thanks for your help everyone. 

 

Patch:

fix3.jpg

 

Before patch: 

fix2.jpg

 

After patch:

Fix1.jpg

 

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Xerox Employee XAS-Moderator
Xerox Employee

Re: What Happened to the Dropbox App

 

This is excellent!   Thank you for the update, James. 

 

I'm glad that the app is working for you. 

XAS Moderator

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: What Happened to the Dropbox App

These links should by end of day contain the firmware to resolve the Dropbox issue on the machines that were previously left out, at the time of writing this they are still being cached, check the links and download if the firmwares match what I list or have a 2018 release.

 

B600-610 32.22.51

B605-615 33.22.51

C500-600 61.22.41

C505-605 62.22.41

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Joe.
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Xerox Employee XAS-Moderator
Xerox Employee

Re: What Happened to the Dropbox App

Thank you, Joe!  

 

The firmware is now posted and available for download/install. 

 

-XAS Moderator

 

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