XM Fax app is just a blank screen

[TonyP-Xerox]

Hi sangell, You can alsways try to uninstall and re-install that App to see if that makes a difference. 

While the XM Fax App is in the Xerox App Gallery, XM Fax is an App developed and supported by XMedius. If you are a XMeduis customer, you should be able to get support for the App from XMedius/Opentext from their support link, https://support.xmedius.com/. 

Tony

[sangell]

After an automated software upgrade to the Versalink B405, the XM Fax app gives a blank screen after clicking on it.

I upgraded the firmware to the latest version in an effort to resolve this issue.

Any ideas on how to solve this?

I went to OpenText, as suggested by another response to an XM Fax app question. I found nothing there even mentioning the Xerox app.

Software version 1.84.2

System

Ver 38.69.51

Controller ROM

Ver 1.84.2

IOT ROM

Ver 2.10.0

ADF ROM

Ver 1.0.10

Panel ROM

Ver 91.16.11

Boot ROM

Ver 11.1.222

SJFI

Ver 4.7.0

SSMI

Ver 2.5.2

Contents

Ver 5.0.0

RSEP

Ver 1.8.25

Software Updates

Last Successful Update

10/04/2022 1:22 PM