Xerox App Gallery pop up error XrxWsSnmpParseFailure on Xerox WorkCentre 5875

[XAS-Moderator]

Hi, Karim. 

We will update this post as soon as there is additional information.

No need to log a escalation with Xerox Support.  The App Gallery team does not use the same support system, so Xerox support would likely not know where to log the issue. 

Thank you, 

XAS Moderator

[KRTILE]

Hi,

Thanks for the update. Please let me know as soon as you hear any further update as to a resolution to this issue.

Should I log a call formally with Xerox Escalated Support on this also?

Thanks again

Karim

[XAS-Moderator]

Hello, Karim. 

Thank you for clarifying. 

Unfortunately, this is a known limitation.  There is a defect in the system that will be addressed by the team in a future release. 

I will verify with the team if there is a target release date for this fix.  I will update this post as soon as I have additional information.

Thank you, 

XAS Moderator

[KRTILE]

Hi,

thanks for your help on this. Unfortunately this does not work. I have SNMP enabled exactly as you suggested.

Please note my customer is using custom snmp values for the community names instead of the default public/private comunicate name.

We have to use these for security reasons.

Is there an issue with using custom values for snmp get and set community names?

Any further help on this would be much appreciated.

Thanks.

Karim

[XAS-Moderator]

Hello, Karim. 

Thank you for the message. 

It's likely that the SNMP value is not set or is not set correctly at the device. 

To check the setting, open a browser window and type in the device IP address. 

Log in using the device Admin credentials. 

Select the Properties tab. 

Among the options listed down the left side of the page, select Connectivity 

Select the Setup option. 

Scroll the page and locate the 'SNMP' option under the Protocol section.

The SNMP option should be enabled.  

Select the Edit link to the right of the option. 

Make sure that the options are set to the following: 

This should correct the error, but please post back here if you are still seeing errors after the SNMP setting has been adjusted. 

Thank you, 

XAS Moderator

[KRTILE]

After lauching the Xerox® App Gallery and successful login within the app at the Xerox MFD, I am getting the following popup error dialogue with an OK button followed by the closing of the application:

"Reference error, can't find variable XrxWsSnmpParseFailure"

I have deleted the app and re-added it via CentreWare Internet Services and got the same issue.

Any idea?

Thanks.

Karim