Due to the recent Xerox App Gallery update, an upgrade to your device firmware is required in order to use the Xerox App Gallery App, Xerox App Gallery 5.0 Template Apps and many Xerox Apps in App Gallery on ConnectKey (WorkCentre) devices.
Please download the attached document and click the link next to your device model to download the firmware needed to upgrade your device. After the upgrade, your Xerox Apps will work fine with no adjustments.
just a short question in relation to the firmware level required for ConnectKey 2.0 devices.
From which firmware level onwards will the new apps work/not show a grey screen?
Background for this:
- the links within the document point to the latest SPARs which version will change with every new release.
Thanks a lot,
The grey screen issue is officially corrected in the R18.08 SPAR release (073.030.xxx.25300) and later. Devices running this release (and above) should work correctly with the v5.0 Template apps.
I hope that this information is helpful, but please let me know if any additional questions come to mind.
And before it comes up, here is how you can tell what versions are later releases.
Does WC 3655x or 7855i also use this firmware? Because we have encountered the same issue with WC7855i and the mahine model mentioned here doesnot have an "i" in it? Is it ok?
Yes, the posted releases should work with the iSeries devices. However, you may want to hold off on doing the device upgrades for a couple days. The App Gallery team is launching an update very soon that should resolve the issue with the grey screen.
The release should be launched over the next day or two. I can repost here when the release is available.
Please let me know if you have any additional questions.
The release containing the fix for the grey screen has been released to Production. It went live yesterday.
When you have some time, could you please try the apps again? You should not have to re-install the apps. If you are still experiencing the grey screen, could you please let me know?