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Moderator XAG Admin
Moderator

Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Due to the recent Xerox App Gallery update, an upgrade to your device firmware is required in order to use the Xerox App Gallery App, Xerox App Gallery 5.0 Template Apps and many Xerox Apps in App Gallery on ConnectKey (WorkCentre) devices.

Please download the attached document and click the link next to your device model to download the firmware needed to upgrade your device. After the upgrade, your Xerox Apps will work fine with no adjustments.

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14 Replies
Ilajcsak Member
Member

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hello,

just a short question in relation to the firmware level required for ConnectKey 2.0 devices.

From which firmware level onwards will the new apps work/not show a grey screen?

Background for this:

- the links within the document point to the latest SPARs which version will change with every new release.

Thanks a lot,

Ivo

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hi, Ivo. 

The grey screen issue is officially corrected in the R18.08 SPAR release (073.030.xxx.25300) and later.  Devices running this release (and above) should work correctly with the v5.0 Template apps. 

I hope that this information is helpful, but please let me know if any additional questions come to mind. 

Thank you, 

XAS Moderator

Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

And before it comes up, here is how you can tell what versions are later releases.

Firmware decoding.png

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Joe
Xerox Employee XAS-Moderator
Xerox Employee

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Thank you, Joe!

-XAS Moderator

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GAVINL Member
Member

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Does WC 3655x or 7855i also use this firmware? Because we have encountered the same issue with WC7855i and the mahine model mentioned here doesnot have an "i" in it? Is it ok?

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Moderator XAG Admin
Moderator

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hi, Gavin. 

Yes, the posted releases should work with the iSeries devices.  However, you may want to hold off on doing the device upgrades for a couple days.  The App Gallery team is launching an update very soon that should resolve the issue with the grey screen. 

The release should be launched over the next day or two.  I can repost here when the release is available.

Please let me know if you have any additional questions. 

Thank you, 

XAS Moderator

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hi, Gavin. 

The release containing the fix for the grey screen has been released to Production.  It went live yesterday. 

When you have some time, could you please try the apps again?  You should not have to re-install the apps.  If you are still experiencing the grey screen, could you please let me know?

Thank you, 

XAS Moderator 

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GAVINL Member
Member

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hi, there:

           We are still checking with the client and waiting for their response. I will reply to you once we got response. But we just have another issue after the update, we found out that we are unable to install the capture point app from the channel partner section in any of our MFP after this update? Can you please verify that?

 

thank you

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Moderator XAG Admin
Moderator

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hi, Gavin.  

Yes, please keep me posted on the customer reply.  If they are still seeing he grey screen, please let me know and I will have the team take another look. 

Thank you for sharing the issue with installing the CapturePoint app.  We have noticed the same issue here.  The developers have made a correction that will be going to the test group very soon.  We should be able to have this fix very soon.  I will keep you updated on the team's progress. 

Thank you again! 

XAS Moderator

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