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GAVINL Member
Member

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hi, there:

           I just wonder the progress of CapturePoint app bug becasue we still cannot install it on our MFP?

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Moderator XAG Admin
Moderator

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hi, Gavin.

I was just talking with the dev. team about this issue this morning. 

They have found the cause and are working to get a fix in to the QA environment.  After the QA team has verified the fix and validated the release, we will be able to make this available in production.  I don't have a date for production availability yet, but I should have more information by early next week.  I will update you as soon as I have more details on the release date.  

Thank you,

XAS Moderator

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Moderator XAG Admin
Moderator

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hi, Gavin. 

This issue with not being able to download the CapturePoint app has been resolved. 

When you have some time, could you please give it a try and let us know if you are still having trouble? 

Thank you, 

XAS Moderator

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GAVINL Member
Member

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hi, there:

           I have just installed it successfully in our MFP. Appreciate the support. 

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Moderator XAG Admin
Moderator

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Excellent!  That is good news, Gavin! 

Thank you for letting us know that the app install is working for you. 

XAS Moderator

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