Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

[XAG Admin]

Excellent!  That is good news, Gavin! 

Thank you for letting us know that the app install is working for you. 

XAS Moderator

[GAVINL]

Hi, there:

           I have just installed it successfully in our MFP. Appreciate the support. 

[XAG Admin]

Hi, Gavin. 

This issue with not being able to download the CapturePoint app has been resolved. 

When you have some time, could you please give it a try and let us know if you are still having trouble? 

Thank you, 

XAS Moderator

[XAG Admin]

Hi, Gavin.

I was just talking with the dev. team about this issue this morning. 

They have found the cause and are working to get a fix in to the QA environment.  After the QA team has verified the fix and validated the release, we will be able to make this available in production.  I don't have a date for production availability yet, but I should have more information by early next week.  I will update you as soon as I have more details on the release date.  

Thank you,

XAS Moderator

[GAVINL]

Hi, there:

           I just wonder the progress of CapturePoint app bug becasue we still cannot install it on our MFP?

[XAG Admin]

Hi, Gavin.  

Yes, please keep me posted on the customer reply.  If they are still seeing he grey screen, please let me know and I will have the team take another look. 

Thank you for sharing the issue with installing the CapturePoint app.  We have noticed the same issue here.  The developers have made a correction that will be going to the test group very soon.  We should be able to have this fix very soon.  I will keep you updated on the team's progress. 

Thank you again! 

XAS Moderator

[GAVINL]

Hi, there:

           We are still checking with the client and waiting for their response. I will reply to you once we got response. But we just have another issue after the update, we found out that we are unable to install the capture point app from the channel partner section in any of our MFP after this update? Can you please verify that?

thank you

[XAS-Moderator]

Hi, Gavin. 

The release containing the fix for the grey screen has been released to Production.  It went live yesterday. 

When you have some time, could you please try the apps again?  You should not have to re-install the apps.  If you are still experiencing the grey screen, could you please let me know?

Thank you, 

XAS Moderator 

[XAG Admin]

Hi, Gavin. 

Yes, the posted releases should work with the iSeries devices.  However, you may want to hold off on doing the device upgrades for a couple days.  The App Gallery team is launching an update very soon that should resolve the issue with the grey screen. 

The release should be launched over the next day or two.  I can repost here when the release is available.

Please let me know if you have any additional questions. 

Thank you, 

XAS Moderator

[GAVINL]

Does WC 3655x or 7855i also use this firmware? Because we have encountered the same issue with WC7855i and the mahine model mentioned here doesnot have an "i" in it? Is it ok?