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Moderator XAG Admin
Moderator

Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Due to the recent Xerox App Gallery update, an upgrade to your device firmware is required in order to use the Xerox App Gallery App, Xerox App Gallery 5.0 Template Apps and many Xerox Apps in App Gallery on ConnectKey (WorkCentre) devices.

Please download the attached document and click the link next to your device model to download the firmware needed to upgrade your device. After the upgrade, your Xerox Apps will work fine with no adjustments.

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5 Replies
Ilajcsak Member
Member

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hello,

just a short question in relation to the firmware level required for ConnectKey 2.0 devices.

From which firmware level onwards will the new apps work/not show a grey screen?

Background for this:

- the links within the document point to the latest SPARs which version will change with every new release.

Thanks a lot,

Ivo

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Hi, Ivo. 

The grey screen issue is officially corrected in the R18.08 SPAR release (073.030.xxx.25300) and later.  Devices running this release (and above) should work correctly with the v5.0 Template apps. 

I hope that this information is helpful, but please let me know if any additional questions come to mind. 

Thank you, 

XAS Moderator

Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

And before it comes up, here is how you can tell what versions are later releases.

Firmware decoding.png

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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Xerox Employee XAS-Moderator
Xerox Employee

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Thank you, Joe!

-XAS Moderator

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GAVINL Member
Member

Re: Xerox Apps display grey screen on ConnectKey (WorkCentre) devices

Does WC 3655x or 7855i also use this firmware? Because we have encountered the same issue with WC7855i and the mahine model mentioned here doesnot have an "i" in it? Is it ok?

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