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jdegarmo New Member
New Member

Xerox Auto Redaction

I have installed this App and the device is just spinning at the end of step 6.

Any ideas

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9 Replies
Moderator XAG Admin
Moderator

Re: Xerox Auto Redaction

Hello.

Thank you for the post.

Can you confirm, please?  Is step 6 referring to selecting the Standard Readaction Items button?

Thank you,

XAS Moderator

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jdegarmo New Member
New Member

Re: Xerox Auto Redaction

Yes

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Moderator XAG Admin
Moderator

Re: Xerox Auto Redaction

Thank you for confirming the error. 

We have been investigating a couple issues.  We did find and have fixed those issues.  The Auto Redaction app should be functioning properly again.  When you have some time, could you please retry the app.  If you are still having trouble, please let me know and we will take another look. 

My apologies for any inconvenience.

Thank you,

XAS Moderator

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jdegarmo New Member
New Member

Re: Xerox Auto Redaction

It is working

 

Thank You

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Moderator XAG Admin
Moderator

Re: Xerox Auto Redaction

Excellent!  That is great news! 

Thank you for posting the update.

XAS Moderator

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Jlucero1 New Member
New Member

Re: Xerox Auto Redaction

When opening the app, after it installed on a free trial basis, we receive a Connection Error.  However, other apps open as intended.  We have tried different models at different levels of firmware, including Discovery Connectkey and Versalink.  We have also tried removing the app, veryfing that App Gallery is up to date, and reinstalling the App, to no avail.

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Moderator XAG Admin
Moderator

Re: Xerox Auto Redaction

Hello,

Can you please send a screenshot of the error message that you are receiving?

Thanks!
XAG Admin
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Jlucero1 New Member
New Member

Re: Xerox Auto Redaction

20190618_154958.jpg78xx20190618_165420.jpgVL 7000 & 405

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Xerox Auto Redaction

Do you happen to have your proxy off and your company requires one?

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