Xerox Auto Redaction

[XAS-Moderator]

Do you happen to have your proxy off and your company requires one?

[Jlucero1]

78xxVL 7000 & 405

[XAG Admin]

Hello,

Can you please send a screenshot of the error message that you are receiving?

Thanks!
XAG Admin

[Jlucero1]

When opening the app, after it installed on a free trial basis, we receive a Connection Error.  However, other apps open as intended.  We have tried different models at different levels of firmware, including Discovery Connectkey and Versalink.  We have also tried removing the app, veryfing that App Gallery is up to date, and reinstalling the App, to no avail.

[XAG Admin]

Excellent!  That is great news! 

Thank you for posting the update.

XAS Moderator

[jdegarmo]

It is working

Thank You

[XAG Admin]

Thank you for confirming the error. 

We have been investigating a couple issues.  We did find and have fixed those issues.  The Auto Redaction app should be functioning properly again.  When you have some time, could you please retry the app.  If you are still having trouble, please let me know and we will take another look. 

My apologies for any inconvenience.

Thank you,

XAS Moderator

[jdegarmo]

Yes

[XAG Admin]

Hello.

Thank you for the post.

Can you confirm, please?  Is step 6 referring to selecting the Standard Readaction Items button?

Thank you,

XAS Moderator

[jdegarmo]

I have installed this App and the device is just spinning at the end of step 6.

Any ideas