cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Copygraff Member
Member

Xerox Easy Translator Service loading with white screen. No login or any other screen.

hello,

 

we have a partner account and we send invitation to a new customer.

he is creating a new account and accept about 4-5 apps sharing invitations.

 

after all they connect to gallery and follow instarctions to add machine and install the shared apps to machine.

Altalink C8070.

 

when they tryied to run QR code, Gallery, scan to cloud mail, all working good!

but Xerox Easy Translator Service loading a white screen and thats all.

 

I noticed that  Xets is only avalaible when they login to Gallery only in My Apps Section! not at All Apps.

is something wrong with the app rights?

0 Kudos
3 Replies
Xerox Employee XAS-Moderator
Xerox Employee

Re: Xerox Easy Translator Service loading with white screen. No login or any other screen.

XETs is only availabe through the channel partner gallery. Do they have their proxy off? I believe XETs requires it on.

0 Kudos
Copygraff Member
Member

Re: Xerox Easy Translator Service loading with white screen. No login or any other screen.

it doesnt work.

we have the same problem in 4 machines

2 altalink (8035 - 8070)

1 C405

1 6655

and works correclty in Versalink 7020.

 

8035 -7020 ( In our demo room)

C405-8070 ( 1st costumer)

6655 (2nd costumer)

 

0 Kudos
Xerox Employee XAS-Moderator
Xerox Employee

Re: Xerox Easy Translator Service loading with white screen. No login or any other screen.

is the proxy on in both locations? Are you seeing the same issue white screen? 

0 Kudos