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Xerox Scan to cloud email - Complete (error) 018-563

hello i have a problem about xerox scan to cloud email. I have the latest version 4.0.1 at Versalink B7035 but when i try to send an email, i receive an error 018-563

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Re: Xerox Scan to cloud email - Complete (error) 018-563

Have you ever been able to scan to email successfully? You will need to have access to 

https://scantocloudemailapp.services.xerox.com in order for the app to send successfully.

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Re: Xerox Scan to cloud email - Complete (error) 018-563

Yes i had. The app was working correctly but at some point it stopped sending emails. I uninstalled and reinstalled the new version but i receive error message: Complete (error) 018-563

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