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tapa
New Member
New Member

Xerox Translate to Print Alta link 8035

Has anyone run into issues with Xerox Translate to Print on the Alta link 8035 series.  We have 2 altas at a client and both fail.  One was wiped and upgraded (103.001.030.32000 ) to the latest firmware.  All eip has been set.  The App Gallery acct is up to date.

XTP errorXTP error

 

The error ( pic above text below) happens when you press scan on both machines.

"An error occured during scanning. Please restart scanning and translation.

OK"

Any suggestions?

XTP_error_Screen Shot 2020-11-10 at 3.25.49 PM.png

 

Thanks

Tom

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3 Replies
JeremyT32557-xrx
Xerox Analyst
Xerox Analyst

Re: Xerox Translate to Print Alta link 8035

Hi Tapa - 

It sounds like the machines can't get out to the cloud service.    Have you verified that the machines can sucessfully access the internet?    An easy way to do this is to launch the App Gallery from the UI and login.   If this fails then you likely have a DNS or Proxy error.     

Hope this helps -- JT 

IT Solutions Consultant
Xerox Corporation
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tapa
New Member
New Member

Re: Xerox Translate to Print Alta link 8035

The client can login to the App Gallery from both Xerox panels.

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XAS-Moderator
Xerox Employee
Xerox Employee

Re: Xerox Translate to Print Alta link 8035

Do you know what version of the app they are running. There is a new one 1.5.0.0. If they are not running that please update and try again.

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