cancel
Showing results for 
Search instead for 
Did you mean: 
jcanals
New Member
New Member

Xerox Translator App Error

Trying to install the Xerox Translator App. After registering for a trial. We updated the firmware of our demo equipment, we installed the translator app, but we are always getting this error: an error occurred while scanning. Please restart the service.

 

Any ideas on why this is happening and how to fix it?

 

Thanks!

0 Kudos
5 Replies
XAS-Moderator
Xerox Employee
Xerox Employee

Re: Xerox Translator App Error

Does that message appear when you open the app or after you have logged in and attempt to scan? What device is this on? 

0 Kudos
jcanals
New Member
New Member

Re: Xerox Translator App Error

The error appears right after I press scan. The software is installed on a C8155.

0 Kudos
XAS-Moderator
Xerox Employee
Xerox Employee

Re: Xerox Translator App Error

what is the version of software on the device? Does it end in 21010? If so there is a patch that would need to be installed.

0 Kudos
jcanals
New Member
New Member

Re: Xerox Translator App Error

The current version installed on the device is: 103.001.020.23120

0 Kudos
XAS-Moderator
Xerox Employee
Xerox Employee

Re: Xerox Translator App Error

please try and install the patch and then attempt to do a scan again.

0 Kudos