"Please try again later. An unknown error occurred." message displayed when launching

[amoorer]

**Hope this helps someone**

Today I upgraded our C8055 to 103.002.000.06000 (it is available from spar and requires 2 steps...first you have to install Network controller upgrade 453170v1, then the 103.002.000.06000 dlm) After the upgrade, I deleted all of my apps, and removed the device from my list (when logged into my Xerox App Gallery website).

When I tried to add the device, it kept failing to add...I discovered that the SNMP Community Name had been changed from "private" to "public". (don't know how or when this changed)  *(When you add a device, it asks for the SNMP Community Name, so make sure it matches--check the webpage on the device and make sure you match that name...also make sure that you match your device login/password requirement)

After Device is showing, re-install the Xerox App Gallery...First, make sure all of your apps are updated, then add them to your device using the IP Address...

All of mine are now working...

[amoorer]

Upgraded C8055 software to101.002.069.20900 but the Xerox App Gallery app still does not connect...all of my old apps still work: Print@Print by Xerox, Scan to Dropbox, Scan to OneDrive, Scan to Goggle Cloud (old) but the new one I created does not connect...same unknown error...but it works on my B405 and B8055...I am going to get another software upgrade and see if that changes anything

[amoorer]

When I select the Xerox App Gallery App icon, it does not connect....none of the free applications that have cloud connectivity will work...they used to...but now will not open...all connectivity to the C8055 are normal...Email works, Workflow Scanning works, I can still connect to the device IP address...but after getting the new software upgrade, now the remote services will not connect, nor will the Xerox App Gallery...

[XAS-Moderator]

amoorer could you please describe what you are doing that you are getting this message. What device and software version? What app(s) is this happening with?

[amoorer]

Any resolution yet? I'm having the same error

[XAS-Moderator]

Not sure. This will require a webex meeting. Please send a private email with your email and time you are available and i will try and setup something. Also include where you are located.

[lagratero]

Sorry, but this recomendation doesn't work.  All app fails in two different Versalink devices... The proxy configuration is correctly configured.  

What other configuration would check?

Regards

Luis Arturo

[XAG Admin]

Please reinstall the app from App Gallery to resolve this issue. 

Thanks,

XAG Admin