scan to cloud email stopped sending email

[John_Bayus]

Having the exact same issue on the same machine at the same customer as when posted on 11-18-2020.  Scan to Cloud Email was working until about 4:30pm today, 1/20/2021, when the Scan to Cloud Email App shows 'Completed' but the scan is not delivered to the customer's inbox, junk/spam, etc.  Please let me know when this is addressed on the Xerox end so I can advise customer.  Thank you.

[XAS-Moderator]

I have been informed by developement that the issue has been fixed and the app should be working again.

[matthewlampe]

I am having the same issue on a VersaLink C505S

[Michael105298-ASP]

Thank you!  Yes, I have the same issue.  I have 3 different customers at different locations, all with the same issue with the scan to cloud email app.

[XAS-Moderator]

Yes development is currently looking into the issue and as soon as it is back up we will let you know.

[Dave Elkins]

Good morning.  I have two altalink x81xx at different locations that have stopped being able to send email using the cloud app on their devices.  Message at the device indicates that messages successfully send, but recipients do not receive emails.  Not finding them in junk mail.  This issue appeared yesterday 11/18/2020.

[John_Bayus]

It appears there has been an issue with the Xerox Scan to Cloud Email server not delivering scans.  It appears this has happened again today 11/18/2020.  One of our customers with two Versalinks and the App Gallery/Scan to Cloud Email was able to scan earlier this morning, but now cannot. App says 'completed' but scan not delivered, either to his email account on Gmail (not in their 'Junk') nor to my xerox.com email address (also not in Junk.)  Please advise.  IS the service/server down?

[buncejon]

All of our printers are now back scanning to cloud again, is there anywhere we can view the status of the xerox cloud email server in future?

[beckyclarkfl]

Thank you so much! Just tried ours and it's working again.

[buncejon]

As of this morning, 2 printers we have in the office seem to still not be working, where as one of them is working fine, I am at a loss on how to fix this...