We scanned 3 documents and the first 2 were received to the receiving email address. The 3rd document never arrived and now it won't send any documents. The printer states that the job was completed. No errors show during the send process. How can this be fixed?
As of this morning, 2 printers we have in the office seem to still not be working, where as one of them is working fine, I am at a loss on how to fix this...
All of our printers are now back scanning to cloud again, is there anywhere we can view the status of the xerox cloud email server in future?
It appears there has been an issue with the Xerox Scan to Cloud Email server not delivering scans. It appears this has happened again today 11/18/2020. One of our customers with two Versalinks and the App Gallery/Scan to Cloud Email was able to scan earlier this morning, but now cannot. App says 'completed' but scan not delivered, either to his email account on Gmail (not in their 'Junk') nor to my xerox.com email address (also not in Junk.) Please advise. IS the service/server down?
Good morning. I have two altalink x81xx at different locations that have stopped being able to send email using the cloud app on their devices. Message at the device indicates that messages successfully send, but recipients do not receive emails. Not finding them in junk mail. This issue appeared yesterday 11/18/2020.
Thank you! Yes, I have the same issue. I have 3 different customers at different locations, all with the same issue with the scan to cloud email app.