scan to cloud email stopped sending email

[beckyclarkfl]

We scanned 3 documents  and the first 2 were received to the receiving email address. The 3rd document never arrived and now it won't send any documents. The printer states that the job was completed. No errors show during the send process. How can this be fixed?

[XAS-Moderator]

We are currently experience mail issues and our team is looking into the problem. We hope to have it resolved shortly.

[XAS-Moderator]

The email service is back up and running. you should now be receiving emails.

[buncejon]

As of this morning, 2 printers we have in the office seem to still not be working, where as one of them is working fine, I am at a loss on how to fix this...

[beckyclarkfl]

Thank you so much! Just tried ours and it's working again.

[buncejon]

All of our printers are now back scanning to cloud again, is there anywhere we can view the status of the xerox cloud email server in future?

[John_Bayus]

It appears there has been an issue with the Xerox Scan to Cloud Email server not delivering scans.  It appears this has happened again today 11/18/2020.  One of our customers with two Versalinks and the App Gallery/Scan to Cloud Email was able to scan earlier this morning, but now cannot. App says 'completed' but scan not delivered, either to his email account on Gmail (not in their 'Junk') nor to my xerox.com email address (also not in Junk.)  Please advise.  IS the service/server down?

[Dave Elkins]

Good morning.  I have two altalink x81xx at different locations that have stopped being able to send email using the cloud app on their devices.  Message at the device indicates that messages successfully send, but recipients do not receive emails.  Not finding them in junk mail.  This issue appeared yesterday 11/18/2020.

[XAS-Moderator]

Yes development is currently looking into the issue and as soon as it is back up we will let you know.

[Michael105298-ASP]

Thank you!  Yes, I have the same issue.  I have 3 different customers at different locations, all with the same issue with the scan to cloud email app.