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New Member
New Member

scan to cloud email stopped sending email

We scanned 3 documents  and the first 2 were received to the receiving email address. The 3rd document never arrived and now it won't send any documents. The printer states that the job was completed. No errors show during the send process. How can this be fixed?

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5 Replies
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Xerox Employee
Xerox Employee

Re: scan to cloud email stopped sending email

We are currently experience mail issues and our team is looking into the problem. We hope to have it resolved shortly.

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Xerox Employee
Xerox Employee

Re: scan to cloud email stopped sending email

The email service is back up and running. you should now be receiving emails.

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New Member
New Member

Re: scan to cloud email stopped sending email

As of this morning, 2 printers we have in the office seem to still not be working, where as one of them is working fine, I am at a loss on how to fix this...

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New Member
New Member

Re: scan to cloud email stopped sending email

Thank you so much! Just tried ours and it's working again.

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New Member
New Member

Re: scan to cloud email stopped sending email

All of our printers are now back scanning to cloud again, is there anywhere we can view the status of the xerox cloud email server in future?

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