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Comkopie New Member
New Member

scan to multiple target app

Hi,

I have a problem with a versalink b405 and multiple Target scans. When using the app, the message appears 

One or more required EIP web services are not enabled...

 Any ideas? The firmware is up to date and it appers on several devices.

Best regards

Jens

 

IMG_1160.JPG

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13 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: scan to multiple target app

You just have to go into EIP and enable the 3 it lists need to be enabled.

1.JPG2.JPG3.JPG

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Joe
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Comkopie New Member
New Member

Re: scan to multiple target app

Hi Joe,

Thank you for this informations but unfortunately it is not to easy. All EIP web services are enabled!

Best regards

Jens

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Xerox Employee XAS-Moderator
Xerox Employee

Re: scan to multiple target app

Hi, Jens. 

Thank you for the post. 

Which app are you using when the error occurs?  Are you using the Scan to Multi-Destination app?  And are there any Workflow Tags set up for this app?  If yes, which Workflow Tags do you have defined? 

Are there any VersaLink devices that the App works as expected on?  If yes, which device is working for you?

Thank you, 

XAS Moderator

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Comkopie New Member
New Member

Re: scan to multiple target app

Hi,

we are using the scan to multi-destination app and Workflow-Tags are not defined. On a new Versalink it works  but not on customer devices that have been in use for some time. 

Best regards

Jens

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Moderator XAG Admin
Moderator

Re: scan to multiple target app

Hi, Jens. 

Thank you for the additional information.  
We are investigating this here and we'll get back to you as soon as possible with an update. 

XAS Moderator

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Comkopie New Member
New Member

Re: scan to multiple target app

Hi XAS,

Thank you for this information. I have additionally a case number from the EHS Xerox, if there are any questions

# 50698980

Best regards

Jens

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Comkopie New Member
New Member

Re: scan to multiple target app

Hi XAS-Team,

any news for this problem? our customer is urgently waiting for a solution...

best regards

Jens

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Highlighted
Moderator XAG Admin
Moderator

Re: scan to multiple target app

Hi, Jens.

My apologies for the delay.

We have not been able to recreate this error here, consistently.  When does the error occur for your customer?  Does it happen right after they select the Scan button?  Or are they seeing the error at a different time or following some other action?  Are any of their scan attempts successful?  Using the multi-destination app, are they selecting multiple locations to send the scan to?  If yes, how many locations are they attempting to scan to when the error occurs? 

Are they scanning from the document feeder only?  Or are they scanning from the platen as well?  When they see the error, does opening and closing the scanner cover clear the error and then the next scan attempts are successful?  This was a known issue with the earlier devices.

I have seen this error if the Scan button is double tapped when scanning a file.  I've also experienced the error when scanning a files from the document feeder in combination with scanning from the platen.  In most cases, though, I still receive the scanned file in my select scan location.  

You mentioned that this is happening on older devices that have been in the field for a while and that the firmware is up to date.  Can you share what firmware version is, please?  We have some of the original VersaLink devices here, but I've not been able to reproduce this error with them.

As a last test, there's the option to share the app with us to test with here.  If you'd like to do this, you can share the app privately to our feedback Inbox at:   xerox.app.gallery.feedback@xerox.com

In the meantime, I will continue to try to consistently recreate the error here.

Thank you,

XAS Moderator

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Comkopie New Member
New Member

Re: scan to multiple target app

Hi XAS,

The error always occurs. It does not matter whether it is the ADF or the glass plate. Several firmware versions have been tested. Currently 38.35.32 is installed. After a factory reset the app works fine. It does not work with the customer's clone. The customer's version is the General Release 38.31.81. Here the error only occurred after a few days. Therefore I suspect a time problem.

I have added your address to my account and could make the app available to you.

Best regards

Jens

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