App Gallery Office 365 "Folder XXXX/ does not exist . . . contain illegal characters."

[XAS-Moderator]

Hi, Mark and Jeff. 

Something to try...  could the customer try renaming a folder that is failing.  They can use the same folder name, but they need to make sure that there aren't any leading or trailing spaces.  My guess is that the folder has a space at the end (or beginning) of the name.  The browser fills it automatically with %20, where as the device does not.   This could explain why some folders are working fine, while others are not.    

Please give this a try and let us know if there are still errors. 

Thanks!

[MarkX03316-xrx]

Yes, they can access the folders via the browser and write/print files into those folders.

[XAS-Moderator]

Hi, Jeff. 

I'm wondering if you could share some information. 

Can you confirm if the customer's subsite/folder titles or descriptions contain any spaces or special characters? 

Microsoft help topics indicate that this could cause trouble. 

Also, a question for Mark - 

I know that you shared the structure of the mapped drive and it displayed the folder that was generating the error when accessed via the App.   I'm wondering, can the customer log directly in to their Office 365 account and see/print from the same folder?

Thanks, 

XAS Moderator

[JeffX18624-XRXL]

Aloha Mark,

Did you get a  resolution to this issue?  I have a customer run into this issue today.

Thanks in advance.

Jeff Sugitan

Office Analyst

808 543 6204

[MarkX03316-xrx]

Screenshots attached.

[XAS-Moderator]

Hello, Mark.  

Per Microsoft, Office 365 Subsite and folder titles and descriptions should not include any spaces or special characters.  I'm not sure if this may be what is causing the error message that you described in the last post.  Can the partner double check to verify that the folder titles meet Microsoft's requirements?

Also, the web post did not contain the screenshots.  If you would like to share them with the Support Email (xerox.app.studio.feedback@xerox.com), I'd be happy to take a peek at them. 

I've included a link to some Office 365 information that I found helpful: 

http://support.rm.com/_rmvirtual/media/downloads/o365_sharepoint_setup_and_admin_guide.pdf

I hope that this is helpful. 

[MarkX03316-xrx]

All I have a partner who is getting this error from the App Gallery Print and Scan from Office 365 app. The device in on the latest SPAR firmware (073.040.066.08210). They are able to login and see the top-level folders. Some folders accessible and some get the error: "Folder UPS Archives/ does not exist. Please check and make sure your folder name does not contain illegal characters." I have attached screenshots. They are using the Administrator login in the app. Let me know if you have any questions.