Hello.
Thank you for the message.
In general, the App Studio apps function with the VersaLink devices. If an app is not compatible with the device, the App Details should include this information.
It sounds like the Support Assistant app works well on one of the three devices, but not the other two. Is this correct?
Is this also true for the Scan App that works on the WC7830? Does it work on the same VersaLink device that the Support Assistant app works on, but does not work on the other two?
Would you be able to share the Control Rom version for all of the devices, please? You can print, scan and share the Startup Page. Or go to the Home Screen and select the Device icon, then select the About option. There should be a software version listed. Can you please share what version displays on the About screen?
There is a possibility that the two devices that are generating errors are not in a stable state. Could you try rebooting the devices and then try the apps again? Another option, you could clone the configuration of the device that is working and import it to the two other devices. This will ensure that they are all configured exactly the same. The Cloning option is available on the Home Screen of the device Centerware IS page. It's in the lower left of the Home screen.
I hope that this information is helpful. Please post back if you continue to have issues using the apps. I'll investigate further.
Thank you!
XAS Moderator
