Apps will not install - need update

[Joe Arseneau]

At what point does my instructions go wrong?

"At the machine, login as admin and check that Machine Status > Tools > Network Settings > USB Settings is on Software tools, and not Direct Print via Driver"

[jgedert]

I am feeling like a real PITA but we have to be getting close!

On the configuration report...Connectivity...Physical connections...USB Settings...USB Connection Mode = Direct Printing via Driver

I can not see an option to change that on the CWS or logged in as admin on the machine.

[Joe Arseneau]

Man, this whole deal is just not going your way is it?

At the machine, login as admin and check that Machine Status > Tools > Network Settings > USB Settings is on Software tools, and not Direct Print via Driver

Additionally, make sure the USB is FAT format and not NTFS

[jgedert]

I have a blank 2GB USB drive.   I have attached screenshots.

After inserting the USB drive in the USB port on the right side of the console and then turning on the switch.....it boots as normal.   Then gives the foollowing message in the status bar..."Immediate Job Overwrite Failed.  Perform On Demand Overwrite Immediatly."

The machine is online and ready for use.   I have removed the USB drive and did a soft restart.   It is normal.   What could be the problem with altboot?

[Joe Arseneau]

They can, but I would not suggest it.

Realistically though, clone it, wipe it, make it work and test it, if all is well and the apps install, restore the clone, if it breaks, do it all over again and leave out the clone.

It just depends on if the clone backs up whatever is causing the issue or not.

[XAS-Moderator]

Thank you, Joe!

Can they clone their device settings so that they don't have the start completely from scratch?

Thanks!

[jgedert]

OK...

I have prepared the Alt Boot drive as specified.  I am using the same sotware provided by Joe above.  That file does not appear on the xerox driver site???

I do not have a file called "upgrade3.dlm"  as indicated in the instructions in the autorun.xerox folder.

What is that.  Where do I get it?

[XAS-Moderator]

Hello. 

I have provided a link that will connect you to an Installation Guide.  This guide includes ALT-BOOT instructions for your device.  

However, if you are not familiar with the procedure, I highly recommend that you contact your printer Support team and/or consult with your Network or System Administrator before performing any software (firmware) update, including Alt-Booting the device. Some updates may cause the machine to become non-compliant and cease to work as intended with the environment in which it is installed.

http://download.support.xerox.com/pub/docs/CQ8700/userdocs/any-os/da/CQ8700.8900.UpgradeInstructions...

Proceed with caution and please update this forum if this resolves the issue. 

Thanks!

[jgedert]

What is an Alt Boot? 

I am glad there is still a chance this will work.   EIP is enabled.

Please provide a link with instructions .  Thanks a bunch.

[XAS-Moderator]

Hello. 

The Apps. should work if the device has a compatible EIP version installed.  The vervion that you have indicated is installed should have a compatible EIP version.  

I recall one other case where a similar device did not properly report the EIP version and as a result could not install the apps.  This sounds like it may be a similar issue.  This previous case was resolved by completing an ALT-BOOT on the device.

You could give that a try.  If it resolves the issue, please let us know. 

Thanks!