Can't log into my account

[XAS-Moderator]

Hello, Chris. My apologies for the delay in responding. Could you please give your account another try? We have checked your account from our end and it seems to be functional (ie; not locked). If you continue to experience authentication issue, please reply back. I can generate a Reset Password email to be sent to you. If not, would you be able to submit a screen capture of the message screens that are being displayed (specifically the one that indicates that you caps. lock may be on)? Thank you!

[ChrisAXA0JC-AA]

I tried logging into my AppStudio account & keeps failing.  I used the link to try to reset my password.  When I try to type a new password, the "Reset" button won't light up to allow me to select it & finish the process.  Thinking my password may not be strong enough, I tried using LastPass to generate a new password but when that submits it keeps telling me that "The caps lock key might be on".  I select the " Yes, I want this" button & it just sends me back to the login page.  I'm going in circles & don't know what to do now.

Chris Hiepler

axa0jc