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New Member
New Member

Dropbox Errors on Printer Install and Scan

I have users at two different stations reporting that they are unable to scan to dropbox from our Xerox WorkCentre 3655X machine; that they are able to login to the applet on the device, select the folder they want to scan to, but on hitting the scan button they receive an error as follows:

 

APP AUTHENTICATION FAILED AND CANNOT PROCEED YOU MUST RELAUNCH APP

 

In trying to troubleshoot the problem, I uninstalled the applet from the web interface and then attempted to reinstall it using the remote install feature in the XAS. I further received the following error:

 

sXSQI4f.png

 

So now I'm unable to install the application again.  Does anyone have any recommendations as to what I can do?  The error obviously isn't shedding much light for me!

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Xerox Employee
Xerox Employee

Re: Dropbox Errors on Printer Install and Scan

Hello. 

 

Due to changes put in place by Dropbox, we have been experiening temporary difficulties while attempting to browse folders and files from the Scan to Dropbox App. This is the cause of the App Authentication error message. We are currently investigating a resolution that should solve the issue shortly.  We will post a message to this forum when the issue has been corrected. 

 

For the second message that is being generated, were you experiencing the publishing error on both of the stations?

The error may be due to the machine being in an unknown state caused by the initial 'app authentication' failure.  I would recommend rebooting the device.  Once the machine is back up following the reboot, try to reinstall the app.   

 

 

 

 

 

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New Member
New Member

Re: Dropbox Errors on Printer Install and Scan

The second restart cleared the installation error, thanks for your advice there. I tried it once and when it didn't succed, I had neglected to give the restart another go until now. 

 

I'll alert my users that they may experience problems with Dropbox, but that you folks are aware of the issue and working on it. 

 

Thanks again!

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