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amisund New Member
New Member

Problems with App Studio and Gallery

Hi when I go to App studio or Gallery I get a warning that somthing went wrong. I have tried from different computers and different browsers. I contaced support and they could see the same problem. I used the App studio early yesterdayt, so problem started happending some point yesterday.appstudio.png

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6 Replies
Xerox Employee XAS-Moderator
Xerox Employee

Re: Problems with App Studio and Gallery

Hello. 

I'm sorry to hear that you are having trouble accessing the site. We have checked our production systems and they are working properly.   Are you still seeing the error?

If you are, could you check to be sure the URLs that you are accessing are correct?

appstudio.external.xerox.com 

appgallery.external.xerox.com

Also, you could try clearing your browser cache/history, then try the App Studio and App Gallery sites again. 

Are you able to get to other external websites (ie; google.com) from your network?

Please let me know if you are still having trouble accessing either site and I will continue to investigate.

Thank you, 

XAS Moderator

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amisund New Member
New Member

Re: Problems with App Studio and Gallery

Hi

I am still seing the problem. Those are the URL's I am using. I have tried from differnt computers also on different networks. I spoke with software support and they could see the same issue.

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Problems with App Studio and Gallery

Hello. 

Thank you for confirming that you are still seeing the issue.  We are currently investigating.  I will post back here when the issue has been resolved. 

Thanks again, 

XAS Moderator

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Problems with App Studio and Gallery

Hello. 

This should be resolved.  You should be able to launch both the App Studio and App Gallery sites now.  

Please give the sites a try at your convenience and let me know if you are still not able to access the sites. 

Thank you, 

XAS Moderator

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amisund New Member
New Member

Re: Problems with App Studio and Gallery

Hi

I am now able to access app studio, but gallery still has the same issue

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Problems with App Studio and Gallery

Hello. 

Thanks for trying the sites again. 

I'm able to access both the App Studio and the App Gallery sties now.  Could you please try clearing your cache/browser history and try again?  

AppGallery_762018.pngPlease let us know if clearing the cache does not help and we will investigate further. 

Thank you, 

XAS Moderator

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