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Problems with license keys

I recently logged into my account and noticed that my licensese were gone. I tried reloading my initial Info and Scan keys but got the error that they were NOT A VALID KEY.

I got 2 new keys and when I tried loading those, the error I got was:    InValidAppType.


Anyone know what the issue here is. I tried using both Chrome and IE.

I also cut and pasted the keys from my email. When that did not work, I did it from scratch and even put the lower-case letters in CAPS. I get the same result.




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Xerox Employee
Xerox Employee

Re: Problems with license keys

With the release of Xerox App Studio 2.0 Info and the 1.0 Scan apps are now considered free apps.  See

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