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New Member
New Member

Scan to Dropbox error message

 

We are trying Scan to Dropbox. I can log in thru the connectkey app and see my dropbox folders. When I pick one and hit start I get the following error on the printed error notice. Unable to connect to remote server  The server name is xas-mid-prod.services.xerox.com:443 .....HELP......

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12 Replies
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Xerox Employee
Xerox Employee

Re: Scan to Dropbox error message

Which device are you using?  It sounds to me like it's not configured correctly.  Have you been able to scan to dropbox in the past? I would check the proxy settings on the device if you have a network proxy. Check under the Extensible Services setup and in Connectivity>HTTP Proxy to make sure it's set in both places.

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New Member
New Member

Re: Scan to Dropbox error message

We are using a 7855 upgraded to firmware 072.040.004.09100. We do not use a network proxy. 

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Xerox Employee
Xerox Employee

Re: Scan to Dropbox error message

That's the same machine and software I use.  The machine is obviously connecting to the xas-mid-prod server from the browser since you're browsing your dropbox account.  The issue seems to be the scanner system can't connect to it, which is why I thought the proxy would be the likely cause.  

 

It's just your 78xx that has the issue though since I can scan from my MFD.  I'm pretty sure it's settings network related on the device based on how you described the problem but we can rule out a network issue if you have can test on another MFD.  Also see if you can change your machine's DNS server to 8.8.8.8 (that's google's DNS servers)

 

Also try restarting the machine see if the settings correct themselves on a reboot.

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New Member
New Member

Re: Scan to Dropbox error message

Is there any way we could talk live? I am getting a certificate error when I login to dropbox at the control panel. Error message is certificate error..the ssl certificate for the website could not be verified. https://xas-mid-prod.services.xerox.com/XeroxScan.ashx is listed on the control panel and on the printed error page. This might be a clue.

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Xerox Employee
Xerox Employee

Re: Scan to Dropbox error message

 

It sounds like you don't have the appropriate Root Certificate Authority file on the MFP.  To resolve your issue you can do one of two things:

 

1. Disable the Verify Server Certificates from MFP's Centreware home page

2. Load the appropriate certificates. 

 

 

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Xerox Employee
Xerox Employee

Re: Scan to Dropbox error message

Bingo on that, though I would load the correct certificate instead.  Here's the instructions http://www.support.xerox.com/support/APP_STUDIO/support/en_US.html?objGUID=3436

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New Member
New Member

Re: Scan to Dropbox error message

Ok before you replied I found this and followed the instructions and installed the certificate and verfied that Extensible_Service_Setup is on. Still same error Unable to connect to remote server. 

 

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New Member
New Member

Re: Scan to Dropbox error message

I noticed you said to uncheck verify server certificates. So I tried that as well. Still did not work with same error message.

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Xerox Employee
Xerox Employee

Re: Scan to Dropbox error message

The I think we're back to my original idea

I'm pretty sure it's settings network related on the device based on how you described the problem but we can rule out a network issue if you have can test on another MFD. Also see if you can change your machine's DNS server to 8.8.8.8 (that's google's DNS servers)
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