Good day. I am a VOSS in the Central Region and I am working with my Agent Owner on a school deal for 18 MFP's. The school uses Office 365 and asked if our MFP's could assist. We were extremely excited to be able to offer them the app, Scan to Office 365. We did a demo showing what the App offers and we were able to log into a basic office 365 account with no issues, however when the customer tried to log into their Office 365 account the App wont let them in. Has there been any issues using this app when accessing a larger enterprise version of Office 365? Once we figure out how to get our MFP's to scan to their Office 365 account we are confident that they will sign the deal. Any help would be greatly appreciated. The agent owner even took one of his own demo units to the customer location so that the device was on their network and still wasn't able to log in.
I have similar issue only it was sold and I was then told to make it work. There is something strange about the login name needing some kind of domain prefix but I can't figure it out. The troubleshooting manual makes no sense in this matter.
Office 365 will not work if the customer is using Active Directory Federated Services. If the customer is using the standard credentials provided by onmicrosoft.com, the app should work fine.
For the domain portion, you need to do a little hunting as to how the customer is setup.
For example, the account was created with mydomain.com and users are in that domain, the login will be very easy. and the domain will not need to be added to the login screen. just login with firstname.lastname@example.org and it should work fine.
If another domain was added to mydomain.com or the domain was changed, this is where the complexity comes in. For example, if you add a domain called theirdomain.com the user will login with mydomaion\email@example.com.
Hope that helps.
The office the 365 Apps currently do not support ADFS or Custom Login Services. There is no plan to support this in the near future. The only login credentials supported are Office365 accounts purchased directly through MS or custom domain accounts.