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Xerox Employee
Xerox Employee

Scan to OneDrive freezes UI

I created a workfloiw to MS OneDrive and published it to a WC6655.

When accessing the applet for the first time it allows me to select Personal or Professional

I entered my username and password then selected Sign In

It returned "That MIcrosoft Account doesn't Exist"

At this point the keyboard will not come back up on the UI and none of the other buttons will do anything. I cannot Clear All or exit back out to the Services Home screen and the Power button does not do anything.  I have to physically Power the machine off to recover.

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Xerox Employee
Xerox Employee

Re: Scan to OneDrive freezes UI

That's really weird since the EIP apps shouldn't really be able to affect the machine that way.  Which device firmware are you using?

 

Did you try and use the app a second time?  Maybe the first time was a fluke. 

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Xerox Employee
Xerox Employee

Re: Scan to OneDrive freezes UI

Machine Name: Xrx6655

Machine Serial Number: E1B937149

System Software Version: 073.110.075.34540

 

I let the machine go to sleep and when it comoes out of it, I get the Services home screen, however when I select the App Icon and it will open but the keyboard will not pop up to enter credentials and the machine freezes again.

 

I rebooted the device and the same thing hapens again

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Xerox Employee
Xerox Employee

Re: Scan to OneDrive freezes UI

 There is a known issue in this system software version, 073.xxx.075.34540, where the device intermittently locks up.  The workaround is to reboot until you get the SPAR Release scheduled to be out at end of the month. Do you notice this happening only when you launch one of the XAS ConneckKey Apps?  

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Xerox Employee
Xerox Employee

Re: Scan to OneDrive freezes UI

QR Code = Works

@PrintbyXerox = Works

AppGallery = The AppGallery Server could not be found or is unavailable

All AppStudio CK workflows exhibit this issue.  No keyboard, freezes the system

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Xerox Employee
Xerox Employee

Re: Scan to OneDrive freezes UI

With Regards To:

AppGallery = The AppGallery Server could not be found or is unavailable  ---> Set the EIP Proxy

All AppStudio CK workflows exhibit this issue.  No keyboard, freezes the system  --> We Will look into this and get back to you.

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Xerox Employee
Xerox Employee

Re: Scan to OneDrive freezes UI

My environment requires no Proxy. I've been able to get out to the Gallery before and can get to XMPC with no problems.

Pleae keep me posted on the updated firmware.  This affects my ability to demonstrate the workflows to partners and custoemrs

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Xerox Employee
Xerox Employee

Re: Scan to OneDrive freezes UI

Maybe the DNS isn't working correctly?  Are you using DHCP to get the DNS server?

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Xerox Employee
Xerox Employee

Re: Scan to OneDrive freezes UI

DNS is setup properly.  I can scan to e-mail with no problems using host name.

I'm goign to do an Alt-Boot, with DISABLE_DATA_BACKUP and FORCED_UPGRADE then re reload the firmware to see if that fixres it.

 

I'll keep you posted

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Xerox Employee
Xerox Employee

Re: Scan to OneDrive freezes UI

I was going to suggest the same,  reload the FW version since the issue is not that persistent.  We are not able to reproduce in our lab consistently.  Keep up posted please.

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