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Arakoola
New Member
New Member

Work centre 6515 - Scanning error

Hi. I have been successfully using the Xerox Mobile Link App for over 1 year from my iPad scanning, printing and emailing scanned documents..... until today. 
when I try to scan anything, the app allows me to open up enter the document name, select device (my 6515) and I submit the start button to scan... but immediately I have an error on my iPad "error to scan Network connection lost". Both my iPad and the printer are on the same WiFi router..both are connected.  I can send send to print from my iPad... I just can not scan via the Xerox Mobile app.  Any ideas please ? 
thanks, 

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9 Replies
Hamilton63
New Member
New Member

Re: Work centre 6515 - Scanning error

Unfortunately this company is a disgrace to itself. Expect more problem to come and the technical support will ask for a $25.00 fee for support and will tell right away that they do not guarantee success. My printer doesn't work wireless anymore and the mobile link doesn't work at all. The owners of xerox is more stupid, than their technicians, which is expectable, they have a habit of being stupid. Steve Jobs took advantage of their stupidity. The best thing you can do is throw this printer in the garbage and buy a real printer like HP, that's what I did.
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Hamilton63
New Member
New Member

Re: Work centre 6515 - Scanning error


The moderator of this forum cowardly titled my post a SPAM. Like any other loser and not man enough to wear a men's pants, he decided that spam and delete my post was the right thing to do. You can do whatever, you are still a loser. Man up and grow up and face the problem like a man.
Unfortunately this company is a disgrace to itself. Expect more problem to come and the technical support will ask for a $25.00 fee for support and will tell right away that they do not guarantee success. My printer doesn't work wireless anymore and the mobile link doesn't work at all. The owners of xerox is more stupid, than their technicians, which is expectable, they have a habit of being stupid. Steve Jobs took advantage of their stupidity. The best thing you can do is throw this printer in the garbage and buy a real printer like HP, that's what I did.


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Arakoola
New Member
New Member

Re: Work centre 6515 - Scanning error

Hamilton.. are you talking to me?
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TonyP-Xerox
Analyst Nation Moderator
Analyst Nation Moderator

Re: Work centre 6515 - Scanning error

As someone that recently started watching the public forums, the only posts I saw removed were the ones that linked to IHOP, nothing related to Xerox. I don’t find removing non-relevant post cowardly. Perhaps you just posted to the IHOP link to the wrong place?

Unfortunately, it seems like you are having an issue with your Xerox device and you have not had any success in resolving the issue. Other than saying that there will be a fee for live support, you have not stated the specific errors you are having, you’ve just flamed the company that you need help from.

To obtain live support, many companies, including Xerox, require a support contract. If you don’t have a contract, you can still get support with support with forums such as this.

I personally ran into the issue with MobileLink not working and it turned out the IP address of my printer changed, All I needed to do was to update the printer in the app. I also suggest you take a look at the Xerox WorkPlace App as it has similar functionality. 

 

I’ve seen issues with the Mobile Link App when the IP address of the printer changes. You can also look at the Xerox WorkPlace App. That has similar functionality to MobileLink.

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Arakoola
New Member
New Member

Re: Work centre 6515 - Scanning error

Tony.

I really don't know if your post is directed at me......or Hamilton63, it's not clear. I didn't post about iHop (whatever that is?!?!?)

hamilton 63 is the one who via my post seems to have jumped on and is the person that is "flaming" the company who I originally reached out to seek some help / advice from. 

I was merely hoping to receive some professional advice, but clearly this is the wrong forum for that. I am now being harassed on my own post caught up in a keyboard war....How stressful is that for me.....  thanks for the advice on the workplace app.... I will try that one. 

 

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TonyP-Xerox
Analyst Nation Moderator
Analyst Nation Moderator

Re: Work centre 6515 - Scanning error

@Arakooka, My response about the spam and the issue with live support was to @Hamilton63 based on the issue and the comment about being upset about a flag being marked as spam. Posing a link to International House of Pancakes (IHOP) feedback form is considered SPAM in a Xerox forum as it is clearly not related to Xerox. 

I saw that your post was elevated many months ago so I hoped that someone had contacted you directly to help resolve your issue. If you are still having an issue, I'm betting the WorkPlace app will work. If you still have issues, I suggest you create a new thread. 

In addition, these forums are to help the Xerox community get peer and profesisonal support. Many Xerox customer, partners, and personnell watch the forums to help solve problems. 

 

Arakoola
New Member
New Member

Re: Work centre 6515 - Scanning error

@TonyP-Xerox

thank you.  I hadn't received any constructive advice prior to yours. I had also messaged Xerox directly about paying for support, but received promises of phone calls but nothing from anyone. 
I will try the WorkPlace App as you suggest, thanks again. 

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Mckenzie
New Member
New Member

Re: Work centre 6515 - Scanning error


@Arakoola wrote:

Hi. I have been successfully using the Xerox Mobile Link App for over 1 year from my iPad scanning, printing and emailing scanned documents..... until today. 
when I try to scan anything, the app allows me to open up enter the document name, select device (my 6515) and I submit the start button to scan... but immediately I have an error on my iPad "error to scan Network connection lost". Both my iPad and the printer are on the same WiFi router..both are connected.  I can send send to print from my iPad... I just can not scan via the Xerox Mobile app.  Any ideas please ? 
thanks, 


Two years ago I bought a Xerox Workcentre 6515 and never had a problem until recently, when it suddenly stopped awaking from sleep. So I thought a firmware upgrade might solve the issue... and there was a newer firmware availble on the website so I d/led that along the firmware update utility and a short installation manual. I proceeded to do the upgrade over the network (ethernet, not wifi), and a few minutes after I started the process, the software told me everything went fine and rebootet the printer.

 

 

Kabosucoin official website

Arakoola
New Member
New Member

Re: Work centre 6515 - Scanning error

Thanks @McKenzie I will give that a try 

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