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Copy function does not work at the xerox workplace suite " Altalink C8035"

Product Name: xerox workplace suite
Operating System: Windows Server 2016 x64

Dear all,

The copy app that find in the workplace suite don't work. When scanning a document printing  paper that write the below message:
Xerox Altalink C8035 MFP
 Error Notice

Owner: EIP User
Document: Job_15.59.9.529
Printer: XRX9C934EB6FE8A
Date: 14/2/20 16:00

There was a problem detected using HTTPS

An AUI device for receiving and transmitting data that often provides collision detection as well.

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