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Agency Analyst
Agency Analyst

Delete trial account

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I have a user who created a trial account without our knowledge. We later created a company account and his email address was added as a user. When he installs and signs into the mobile app he does not see our printers and cannot access any of them as he is signing into the trial account. I see nothing on the web site for disabling or removing the spurious account

 

How do I go about getting his trial version account deleted?

Dave
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Agency Analyst
Agency Analyst

Re: Delete trial account

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Never mind, answered my own question. I had him log in on the webpage and check the "Change Company" box. After entering our company code and his password he was able to see our printers.

Dave
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