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pa_axa-tech New Member
New Member

Mobile Print App

We have recently installed the Xerox Mobile Print Solution. I have been looking at the Mobile Print App for use on iOS ans Android devices within the organisation. I have registed the Company (and received the Company Code) via the Admin Console. However when I try to register an iPad then as soon as I enter the Company Code I recieve an error 'an unexpected server error has occured'. Am I right in thinking this relates to accessing the XMPS Server? Any help appreciated. Thanks.
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8 Replies
Xerox Employee XMP_Admin
Xerox Employee

Re: Mobile Print App

Hi,

 

Yes you are correct, that error means that your device cannot connect to your Mobile Print Solution Server via the "Cloud" connection. Typically this is caused by a Network Firewall setting that is blocking communication from your Device back to the server. The server local firewall or corporate firewall settings could be blocking communication.

 

The communication between the Device and your Mobile Print Solution server uses Microsoft Azure Service Bus technology, your server is considered an endpoint. Here is a link to a some information on the technology, specifically around the ports that need to be open for communication:

http://msdn.microsoft.com/en-us/library/gg433061.aspx

 

If you cannot resolve this problem by fixing the firewall settings, I would recommend you contact Xerox Support team to help you resolve it.

 

Thanks

XMP_Admin

"Innovating how the world communicates, connects and works."
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AlphaCenter Frequent Member
Frequent Member

Re: Mobile Print App

I'm suffering the exact same problem.

In my servers Xerox Rest API log, I keep getting following message:

Failed to connect to Azure service endpoint: The remote server returned an error: (502) Bad Gateway. 2013/06/02 12:29:56(Z+2) Category: General Severity: Critical Win32 ThreadId:5328 Extended Properties: ExceptionMessage - The remote server returned an error: (502) Bad Gateway. ExceptionStackTrace - at System.Net.HttpWebRequest.GetResponse() at CapiWindowsService.CAPI.azurePingTimer_Elapsed(Object sender, ElapsedEventArgs e) 

Windows firewall is disabled, and our corporate hardware firewall is completely open for outbound communication.

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homer New Member
New Member

Re: Mobile Print App

Hi,

 

please can you tell me where can i find the mobile app ?

 

thank you

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grols Member
Member

Re: Mobile Print App

for android app: Google Play, Amazon mobile app distribution, Samsung Apps, Opera Apps, SlideMe, GetJar, AppChina

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grols Member
Member

Re: Mobile Print App

or if you search for iOS -App Store

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Jkolaakk New Member
New Member

Re: Mobile Print App

You can print out android messages with following ways:

  1. Take screenshots of the messages you want and transfer them to PC.
  2. Find a utility tool can help you export your messages to PC and publish to Excel
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Weiwei New Member
New Member

Re: Mobile Print App

Yes, I know a utility tool called Android Mobile Manager has the ability to export Android sms to computer.

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Ramn
FreeFlow User

Re: Mobile Print App

Hi Team, I have installed "Mobile Print Solution" at one of our client and trying to configure same to be used with android mobile and ios mobile. I have downaloded the Print Portal App on the mobile... Issue that we are facing.. 1. The Test Connection fails and gives the Microsoft Azure error, both for Private and Public Access Control under Mobile App workflow. 2.. Can't discover the printer on the Print Portal App on mobile. Other clarification wanted; Can users/client use the Print Portal Application with Mobile Print Solution? Thanks, Ram
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