Hi Troy,
Admin will need to adjust the configuration MFP by MFP. This method will have the documents pass through the PDF printer language first when using Mobile Print Cloud.
Steps to configure the setting:
1. Go to XMPC web portal and login as admin
2. Go to Printers tab and select the MFP for editing
3. Under the printer Details tab, there is a selection for Printer Language.
4. Select PDF selection in Printer Language list. The text will turn bold.
5. Use the up arrow on the right hand side of the list to move the 'PDF' to top of the list.
6. Click Save button (on lower right hand corner of the page) to save the change.
Thank you.
"Innovating how the world communicates, connects and works."
