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Technical Escalation User MarkX03316-xrx
Technical Escalation User

Phaser 3635 Mobile Print Cloud stops working

Subject: RE: Xerox Mobile Print Cloud - Print Job Failed
 
This is all we get.
Details:

Printer: Demo
Xerox Phaser 3635MFP


The following document(s) were not accepted:
NewFirewallExceptions.pdf - The job completed with errors
Body Text - test.eml - The job completed with errors

The IP has not changed since it was setup there.
It will work for a day or two, sometimes longer, and then just stop.
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1 Reply
HakanNynas New Member
New Member

Re: Phaser 3635 Mobile Print Cloud stops working

You can try to update the software on the agent/s to the latest Version: 2.4.67.0.

 

You can also try different printer languages like pdf, Postscript etc

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