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XMP_Admin
Xerox Employee
Xerox Employee
‎02-05-2019 06:09 PM

Print Portal APP (IOS, Android & Chrome) displays a Connection Error and won’t connect

If your Print Portal App stops working, displays a connection error, won't connect after entering Company Code and Credentials. The Test Connection on the Xerox Workplace Suite and XPMMS server will fails. (Company->Workflows->Mobile Application)

Upgrade to Workplace Suite 5.1.27.17, available on support.xerox.com. 

https://www.support.xerox.com/support/xerox-workplace-suite/software/enus.html

  1. Please follow the appropriate Upgrade document.
  2. REQUIRED: After the upgrade, Print Portal App users need to log out and log back in.

Thanks,

XMP Admin

"Innovating how the world communicates, connects and works."
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