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Xerox Employee
Xerox Employee

Print Portal APP (IOS, Android & Chrome) displays a Connection Error and won’t connect

If your Print Portal App stops working, displays a connection error, won't connect after entering Company Code and Credentials. The Test Connection on the Xerox Workplace Suite and XPMMS server will fails. (Company->Workflows->Mobile Application)

Upgrade to Workplace Suite, available on

  1. Please follow the appropriate Upgrade document.
  2. REQUIRED: After the upgrade, Print Portal App users need to log out and log back in.


XMP Admin

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