When we send jobs then release them at any device, they do not print off in the order they were sent. Within Workplace Suite, the “Enforce Job Order” is already selected. We changed from “Newest to Oldest” to “Oldest to Newest”, but still no change. For example if you send 5 jobs, these jobs will not release in the order they are sent.
As a test we created 5 notepads: “Notepad Test 1 - 5” I sent these in order 1 – 5, however when you select all and print it has released in the following orders: 3,4,5,1,2 – 2,1,4,5,3 – 5,3,2,1,4. I have also tried selecting the jobs in order 1 – 5 on the device rather than the select all button.
We have been able to replicate this issue on another system. We have changed the driver to “Print Spooled Documents First” along with having Workplace Suite set to “Enforce Job Order – Oldest to Newest”, but the prints still come off in a random order. We applied the “Enforce Job Order” to “Maximize Performance” – Restart services – repair device. We then tested, and this still prints in a random order as expected. We then changed back to “Enforce Job Order” – restarted services – repaired device, tested but jobs still don’t send in the order they are sent.
Test system A software version: 184.108.40.206
Test sytem B version: 220.127.116.11
Please upgrade to the latest release on Xerox.com. There was a fix for that feature:
Support Teams: Xerox Workplace Suite 5.0.2 release memo
Please cascade this information as appropriate.
A minor fix release of Xerox Workplace Suite will be uploaded to Xerox.com this week.