Unable to create user account

[XMP_Admin]

Treven,

Are you trying to set up access for this user to an existing company? Or are you trying to set up a new company account for this user?

Also, are you using a trial version, or a licensed version of XPMMS?

Thank you,

XMP_Admin

[trevenpillay]

Hi

please can i have some assistance, i'm trying to create a account for a a user in our office to access the print by xerox app on the connect key devices.

if the user submit a email to print@printbyxerox.com he receives the notification that he's email has been accepted. however the user will not receive his password to release the print. 

i then visited the Xerox Mobile print website. https://xmpc.services.xerox.com/ and tried to create a account for the user however when i enter a password i received an error stating the "authentication Failed for user@domain.co.za, invalid Credentials"

please can we get some assistance in resolving this issue. 

Kind Regards 

Treven - XDN Office, Durban, South Africa