cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Technical Escalation User EricG03570-GIS
Technical Escalation User

Upgrade to 5.02 from 4.0 and my license is no longer listed

Product Name: Xerox Workplace Suite
Operating System: Windows Server 2012 R2 x64

We upgrade from 4.2 to 5.02. system was fully licensed and working I have screen shots of the license numbers). Now after the V5 upgrade the new system configuration is sking me for an activaton number (which we do not seem to have anymore just the serail number). We can not seem to get passed thsi wizard. It would also seem that our current licenses are no longer valid and the hardware address also changed for the same exact server. Is this normal?

0 Kudos
7 Replies
Xerox Employee XMP_Admin
Xerox Employee

Re: Upgrade to 5.02 from 4.0 and my license is no longer listed

Hi,

There should be a Skip button on the Wizard Licensing Page, check for the button on the lower right hand on the screen.

 

Thanks

XMPADMIN

"Innovating how the world communicates, connects and works."
0 Kudos
Technical Escalation User EricG03570-GIS
Technical Escalation User

Re: Upgrade to 5.02 from 4.0 and my license is no longer listed

I do not see a skip for the license page, there was one for the Proxy.
0 Kudos
Xerox Employee XMP_Admin
Xerox Employee

Re: Upgrade to 5.02 from 4.0 and my license is no longer listed

Hi,

What happens when you select the Next button ?

Thanks

XMPADMIN.

"Innovating how the world communicates, connects and works."
0 Kudos
Technical Escalation User EricG03570-GIS
Technical Escalation User

Re: Upgrade to 5.02 from 4.0 and my license is no longer listed

Failed to save your changes. Please fix the following errors and try again.

 

and the "Activation Key" field gets a red message "This is a required field"

0 Kudos
Xerox Employee XMP_Admin
Xerox Employee

Re: Upgrade to 5.02 from 4.0 and my license is no longer listed

Hi,

When you were going throught the Wizard, were current settings displayed, say on the Email setting screen. I have a concern that you may not be pointing to the correct Database.

Thanks

XMPADMIN 

"Innovating how the world communicates, connects and works."
0 Kudos
Technical Escalation User EricG03570-GIS
Technical Escalation User

Re: Upgrade to 5.02 from 4.0 and my license is no longer listed

Nothing was prefilled, it also had MSSQl selected instead on internal like my screenshots show we were using before. SO I selected internsal for the upgrade program.

0 Kudos
Xerox Employee XMP_Admin
Xerox Employee

Re: Upgrade to 5.02 from 4.0 and my license is no longer listed

Hi,

I have a feeling you are pointed to a new Database file that was created during your upgrade. So we need to get your server pointing to the correct database. 

Thanks

XMPADMIN.

 

 

"Innovating how the world communicates, connects and works."
0 Kudos