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Agency Analyst JordanAXAUQE-AA
Agency Analyst

Windows driver installation error 0x000003eb

Operating System: Windows Server 2012 x64

Good morning, I'm trying to install Xerox Workplace Cloud Agent and I'm getting the following error message: "Agent Registration Failed: This Print Agent has been deactivated and cannot be re-registered at this time". 

I have deleted an old agent and created a new agent but I'm still receiving this error. Any idea? This is for our Demo Room.


Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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2 Replies
Xerox Employee XMP_Admin
Xerox Employee

Re: Windows driver installation error 0x000003eb

Would you please take a screenshot of the Agent's tab and the Licensing page in the Xerox Workplace Cloud Admin Portal? Then please reply to this comment with those screenshots attached so that I can see what is going on with your Company Account?

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Fabio Valued Advisor
Valued Advisor

Re: Windows driver installation error 0x000003eb

you need a microsoft hotfix, its a known issue :)


here you go :

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