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XWC and Driver Secure Print option

Product Name: Xerox Workplace Cloud
Operating System: Windows 10

Secure Print is check as an available option for a particular printer in the cloud and the user enaters a code and prints.

The user scans their badge and the job/folder shows up in the Secure Print section of the Jobs App but when the user selects the folder to enter their code the following error shows.

What could be causing this?

Access to this folderAccess to this folder

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