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Technical Escalation Service Provider
Technical Escalation Service Provider

Xerox Mobile Print Cloud agent no longer communicating

Installed Mobile Print Cloud agent.  Worked for a week.  Now agent not communicating.   Tried reinstalling and rebooting device.  No effect.  Message "we are unable to communicate with Xerox Mobile Print Cloud Service"  Then provides suggestions for proxy server changes.  No proxy is used

 

Agent is able to scan and discover devices but won't connect to Xerox Cloud.

 

Prior to all of this happening a message flashed asking to register the agent but the screen wouldn't allow any input.  Several attempts to close the screen and it went away and hasn't returned.

 

Any known cure? 

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4 Replies
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Xerox Employee
Xerox Employee

Re: Xerox Mobile Print Cloud agent no longer communicating

A new version of the agent (v2.3.12) has been uploaded to the Xerox Mobile Print Cloud website. Please uninstall your current agent and install the latest version. Please let me me know if this does not resolve your issue.
"Innovating how the world communicates, connects and works."
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Agency Analyst
Agency Analyst

Re: Xerox Mobile Print Cloud agent no longer communicating

I'm also using version 2.3.12.0 and I have a red "X" next to Agent Status  "Unable to connect to the Xerox Mobile Print Cloud Services.".

 

No proxy

Chris Abrahams
Agency Analyst
Integrated Office Technologies
chrisabrahams@iotflorida.com

Mobile: (407) 209-7427
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Xerox Employee
Xerox Employee

Re: Xerox Mobile Print Cloud agent no longer communicating

Hi Chris,

Have you tried uninstalling and reinstalling the 2.3.12.0 agent again? Please describe the symptoms you are experiencing.
"Innovating how the world communicates, connects and works."
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New Member
New Member

Re: Xerox Mobile Print Cloud agent no longer communicating

Hi this is vijay,

A new version of the agent (v2.3.12) has been uploaded to the Xerox Mobile Print Cloud website.

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