print@printbyxerox.com from mail provider .DE get 550 Invalid DNS MX or A/AAAA resource record

[e.hoehna]

It is not possible to send an email to print@printbyxerox.com from several mail providers. An error message appears: 550 Invalid DNS MX or A/AAAA resource record

The following mail providers are affected: gmx.de; gmx.net; web.de; 1und1.de probably other providers are affected.
The following mail providers have been successfully tested: gmail.com; xerox.com

So why is the service not available from german mail providers?

[e.hoehna]

Is there an update for this issue? The issue is very easy to reproduce. Just get a free .DE email address and send an email with an attachment to print@printbyxerox.com. The mail will not be sent and you will get an error message. No machine is required to verify the error. How Mobile printing with the @PrintByXerox works: https://youtu.be/645-0j83DtM

[XMP_Admin]

We are looking into the issue you are reporting to diagnose the root cause. 

[XMP_Admin]

We are attempting to verify a fix.

Would you please send an email to:

print@mobileprintcloud.com

To see if you get a response?

Please let us know if you get a response email.

[e.hoehna]

There is no more error message - but unfortunately it still won't work.

I sent a mail with attachment to print@mobileprintcloud.com . It will now be delivered and I receive a reply.


Unfortunately the @printbyxerox MFP App does not know this email.



Is it possible that @mobileprintcloud.com and @printbyxerox are not linked?

Thank you for your help so far.

[e.hoehna]

Hello, is there an update or a solution for this case available?