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e.hoehna New Member
New Member

print@printbyxerox.com from mail provider .DE get 550 Invalid DNS MX or A/AAAA resource record

Product Name: print@printbyxerox.com AltaLink C8030
Operating System: Other – specify OS in post

It is not possible to send an email to print@printbyxerox.com from several mail providers. An error message appears: 550 Invalid DNS MX or A/AAAA resource record


The following mail providers are affected: gmx.de; gmx.net; web.de; 1und1.de probably other providers are affected.
The following mail providers have been successfully tested: gmail.com; xerox.com

So why is the service not available from german mail providers?

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5 Replies
e.hoehna New Member
New Member

Re: print@printbyxerox.com from mail provider .DE get 550 Invalid DNS MX or A/AAAA resource record

Is there an update for this issue? The issue is very easy to reproduce. Just get a free .DE email address and send an email with an attachment to print@printbyxerox.com. The mail will not be sent and you will get an error message. No machine is required to verify the error. How Mobile printing with the @PrintByXerox works: https://youtu.be/645-0j83DtM
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Xerox Employee XMP_Admin
Xerox Employee

Re: print@printbyxerox.com from mail provider .DE get 550 Invalid DNS MX or A/AAAA resource record

We are looking into the issue you are reporting to diagnose the root cause. 

"Innovating how the world communicates, connects and works."
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Xerox Employee XMP_Admin
Xerox Employee

Re: print@printbyxerox.com from mail provider .DE get 550 Invalid DNS MX or A/AAAA resource record

We are attempting to verify a fix.

Would you please send an email to:

print@mobileprintcloud.com

To see if you get a response?

Please let us know if you get a response email.

 

"Innovating how the world communicates, connects and works."
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e.hoehna New Member
New Member

Re: print@printbyxerox.com from mail provider .DE get 550 Invalid DNS MX or A/AAAA resource record

There is no more error message - but unfortunately it still won't work.

I sent a mail with attachment to print@mobileprintcloud.com . It will now be delivered and I receive a reply.

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Unfortunately the @printbyxerox MFP App does not know this email.
app1
error

Is it possible that @mobileprintcloud.com and @printbyxerox are not linked?

Thank you for your help so far.
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e.hoehna New Member
New Member

Re: print@printbyxerox.com from mail provider .DE get 550 Invalid DNS MX or A/AAAA resource record

Hello, is there an update or a solution for this case available?
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