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  • in accepted solutions
  • solved
  • in Xerox Workplace Suite, Workplace Cloud and Print Portal app
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High CPU usage by Xerox.Mobile.Print.CAPI.Service

by Wolfgang Member in Xerox Workplace Suite, Workplace Cloud and Print Portal app
‎04-18-2017 03:35 AM
‎04-18-2017 03:35 AM
I've recently done an on premise XMP installations (3.6). This is currently only a basic setup, with jobs sent by email and retrieved/released on the Xerox MFP 7970 by PIN. The Sophos suite is...
Show results in replies (1)
  • Wolfgang,   This problem was addressed in the latest Mobile Print Solution download. ...

nabling Airprint on 3615

by KD0090 New Member in Xerox Workplace Suite, Workplace Cloud and Print Portal app
‎10-27-2016 11:33 AM
‎10-27-2016 11:33 AM
I am trying to "turn on Airprint" within centreware on the 3615.  I've enabled both IPP and Bonjour but when I go the Airprint screen the "Turn Airprint On" does not allow me to click on it.&nbs...
Show results in replies (1)
  • Can you confirm that iOS devices that are on the same LAN as the printer cannot find the 3615? I c...

Default Print Queue Not Working

by glennlawr Member in Xerox Workplace Suite, Workplace Cloud and Print Portal app
‎10-10-2016 06:21 AM
‎10-10-2016 06:21 AM
I have a new install of Xerox Mobile Print (on-premise), v3.6.2 and when I create a new Print Queue and set this as the "Default" queue, jobs submitted via email are not going to this queue. The jobs...
  • Tags:
  • default print queue
Show results in replies (1)
  • Hi Glenn,     There is an additionl setting that needs to also be enabled in MB 3.6.Fr...

WC 75xx series print from Iphone

by Maiorf-Froiam New Member in Xerox Workplace Suite, Workplace Cloud and Print Portal app
‎05-28-2016 05:15 AM
‎05-28-2016 05:15 AM
I have a Xerox Workcentre 75xx series, and i need to print from Iphone, Ipad. Is there any type of solution? Airprint isn't supported.
  • Tags:
  • 75 series
  • AirPrint
  • mobile print
  • Workcentre 75xx
Show results in replies (1)
  • You could, as suggested use the WPSA-100, be forewarned though, it replaces the LAN drop to the dev...

Disable Banner Page

by troyr New Member in Xerox Workplace Suite, Workplace Cloud and Print Portal app
‎02-10-2016 04:43 PM
‎02-10-2016 04:43 PM
How can I disable the banner page when priting via the Xerox Mobile Print Cloud?
Show results in replies (1)
  • Hi Troy, To disable banner page with Mobile Print Cloud, please make sure the following: 1. Pri...

Disable e-mail confirmation

by troyr New Member in Xerox Workplace Suite, Workplace Cloud and Print Portal app
‎02-10-2016 04:42 PM
‎02-10-2016 04:42 PM
How can I disable the "Xerox Mobile Print Cloud - Print Job Completed" e-mail confirmation when using the Xerox Mobile Print Cloud?
Show results in replies (1)
  • Hi Troyr, It is a user preferences setting. 1. Login to Xerox Mobile Print Cloud web portal ...

Delete trial account

by Agency Analyst DaveAXCLWG-AA in Xerox Workplace Suite, Workplace Cloud and Print Portal app
‎08-26-2015 11:00 AM
‎08-26-2015 11:00 AM
I have a user who created a trial account without our knowledge. We later created a company account and his email address was added as a user. When he installs and signs into the mobile app he d...
Show results in replies (1)
  • Never mind, answered my own question. I had him log in on the webpage and check the "Change Company...
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