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Does anyone know if Xerox is addressing the potential vulnerabilities in fax protocol with hackers? Link below is an artical found about the issue.
This will be posted today if it is not already. Name: Fax Vulnerability Affecting H...
This will be posted today if it is not already.
Fax Vulnerability Affecting HP Printers
First Publish Date
Date of Current Status
Next Planned Update
Embedded fax may be vulnerable to remote code execution flaws
What you need to know?
Check Point Research were able to gain access using a phone line to send a fax that could take full control over a Hewlett Packard all-in-one printer, and later spread a payload inside the computer network accessible to the printer.
What Is Xerox Doing About This?
Xerox is actively assessing the impacts to Xerox products.
Preliminary assessments indicate:
- AltaLink platform is not affected by the fax exploit
- Versalink platform is not affected by the fax exploit
- Production products are not affected as they don’t have FAX capability
- Light production products that do have a fax optional kit are still being assessed
- Product platforms not mentioned here are still under assessment
What Should You Do?
Although assessed Xerox products are not affected, some best practices are:
If FAX functionality is not needed, you may choose to disable this function. If FAX functionality is needed, segmentation of your network will minimize these types of attacks. As always, consult your IT department.
This posting will be updated as further information becomes available. Please visit https://www.xerox.com/Security for additional updates.
dear all, i have a WC 7556 machine, one it went to power off and on again due to electricity problems in went into non customer mode, i hade to go into the nvm 616-014 and use the value of 4 , it restarts and works fine but one i turn the macine off and disconnect it from the power source when i turn it on again it goes into the non customer mode again and i have to do the same process once again, any solution for this ? by the way i made a full over write for the image and reinstalled the software but stil the same problem.
My WC7970 is copying on wrong paper size.
I have the tray 4 default to size 8.5 x 11.
When copying (original paper 8.5x11), the machine keeps getting the paper from tray 3 (8.5x13). It just starts doing this today. I look every where and can not find where to tell the machine not to get paper from tray 3. I adjusted the feeder and also the sizing on the tray but still not working.
Also the machine shows Tray 4 as A4 with mm settings, but I select inch as default not millimeter.
Let me correct my previous statement. The printer grabs from tray 2 (8.5x14) by default when ...
Let me correct my previous statement. The printer grabs from tray 2 (8.5x14) by default when making photocopy. It grabs paper from tray 4 if manually select tray 4. If I don't select tray 4 before copying, it will grab paper from tray 2, which has 8.5x14.
What is the original size set to? This is implying it is either set to legal, or the sensor sees the original as being legal when it isn't. If it is the sensor, you would need a tech
Printing seems to be fine. It always default and gets paper from tray 4.
This confirms it is a settings issue or sensor for the original then, the sensor isn't used by prints obviously.
I see tray 4 settings for paper size is A4 (210 x 297 mm) and I cannot change it to Letter (8.5x11")
Move the tray guides out then in and close the tray, if it still says A4 the guides are no longer attached to the sensor and you need a tech
I am at a loss here. There was a firmware update, and then a couple more. Scan to email stopped working. I tested the settings generally on the internal network to see if there was something wrong with our firewall but no. I erased the settings and just put in a simple POP account I created and it worked fine. But the Office365 account info would not work at all. I verified I have put in all the correct settings and even plowed through this forum looking for a solution but failed.
Finally I tried the Xerox App Gallery's Office365 platform but I see that there's already a known problem with that app allowing people to log in. So I'm back to trying to get this thing to work with the native software. My understanding at this point is that I may need to roll back the firmware to around 3 versions ago if i want this to work again. I will try my best to convey all the details below:
Current firmware version: 38.31.81
I have a custom domain for my Office365 account but it is through GoDaddy and I'm not sure if the my-domain.onmicrosoft.com is available to use but I've tried anyway without success. Note that my domain is a .us TLD so I'm not sure if the "us" part needs to be included in the URL.
For reference, here are my SMTP settings:
Here's a log of the attempt to test the SMTP settings:
Well, after all that, it looks like a few very strange SMTP settings managed to get it all working ...
Well, after all that, it looks like a few very strange SMTP settings managed to get it all working again. Here's the config for SMTP that worked for us. I've circled in red the two settings I found to be contradictory...
I would have considered port 25 a low security port but still using STARTTLS to be against each other. But the fact is that this works! I can't explain it but who cares?? I pounded away at this machine all night long trying different combinations of settings but I would have never even considered this a possibility.
Ok I'm gonna call this issue resolved for me.
We have a program which automatically checks several network folders for TIFF files. If any are found, the program copies them to another location then deletes them from the original location. We have created Scan to templates to save as TIFF files to these locations. These templates seem to work ok for a period of time but will then change file format to PDF, even though the template still indicates it will save as TIFF. The program searching these folders does not recognize PDF's so it appears the folder is empty. Any ideas why they would change to PDF and how to keep the setting at TIFF?
They could google it, or call Xerox and ask. If it happens to more than one device, and those devi...
They could google it, or call Xerox and ask.
If it happens to more than one device, and those devices are different models, it near certainly is someone making changes. Or a particular workflow. For instance, the Connectkey firmwares that are 073.xxx.xxx.34540 all have an issue where if you select a template and scan in less than 2 seconds, the template settings may not correctly apply, it can use the default settings and not the actual template settings. But that was fixed in every firmware after that one specific one.
On our WC 7220, when you are in "Copy"-mode, "Book Copying" is an available option on the Layout Adjustments-tab.
But If I choose Email or Workflow scanning-mode, there is no similar option for scanning from a book? I've done this on a much older WorkCentre, so I'm wondering if there is a setting for enabling this?
I don't want to do "Book Copying" first, then scan the printed copies.
Current software version: 073.030.055.33800
It isn't an option on Xerox devices, but it is on Fuji-Xerox devices. Current Fuji-Xerox devices s...
It isn't an option on Xerox devices, but it is on Fuji-Xerox devices.
Current Fuji-Xerox devices sold in North America would be all in the VersaLink family, and the C60-C70
The following is conjecture, not verified fact:
I'm pretty sure it is a legal thing, for example one North American student can but a textbook for a large amount of money and sell digital copies by scanning it.
Because of the markets they support, Fuji-Xerox doesn't have that particular worry.
HI I'm just an single user on my own wireless network and Xerox seem to make setting up scanning to a folder on my PC the most difficult task on this planet. I have searched these forums and have found the ip address / host name of my PC. I have set up a shared folder with the correct permissions with my login name for my PC but when I try to add an SMB contact to the address book the password fields are not there and when i try to scan i get error 1-005.
- workcentre 6515
You have to actually connect via HTTPs, but because you left HTTP enabled on port 80, you likely ha...
You have to actually connect via HTTPs, but because you left HTTP enabled on port 80, you likely haven't, so it isn't there.
Specify HTTP or update the firmware (Due to demand, they added the option back in later firmware)
To specify https simply add it to the address in the addressbar via https://192.168.1.100 (clearly you would need to use your printer IP)
To update the firmware just grab it here
Our Xerox scanners cannot scan, using Workflow Scanning, more than one page to our Netapp storage (NetApp Release 9.1P9). One page scans work fine. Multi page scan results in the error messge "Failure transferring job to network server". Our Ricoh/Savin copiers can scan to the Netapp without any errors. Also, our Xerox copiers can scan to a Windows Server using SMB without any issues.
The issue is only when our Xerox copiers attempt to scan multiple pages to Netapp storage.
Netapp support doesn't think the issue is on their end. SMB v1,2,3 are all open. Xerox support hasn't been able to give us a solution after our ticket being open for over a month.
We have tried giving our copier account "full access" to the Netapp share also.
I saw similar posts on here and the solution was to update the copiers. One of our copiers is on the latest version. For example, I looked at the Software Release Quick Lookup Table and there are three different releases listed for Xerox WorkCentre 5955.... which one are we supposed to install? We have one of those releases installed already.
WorkCentre 5955 - 073.091.075.34540
WorkCentre 7855 - 072.040.145.05000
WorkCentre 7970 - 072.200.165.14201
Does anyone think firmware is the cause? Netapp as the cause? Any guidance would be greatly appreciated.
Not sure who exactly you have been dealing with for the month with Xerox but the issue is 100% know...
Not sure who exactly you have been dealing with for the month with Xerox but the issue is 100% known in the specific firmware on the 5955, and the firmware on the other 2 are way older than 2nd level would even troubleshoot at this point just due to the amount of fixes to scan that have been added in the 18 newer releases for the 7970 and 19 newer for the 7855.
As for which version you should be running, as of today, the current for all 3 devices is 073.xxx.008.05210
The tool install method should be used for all 3, or an Altboot, do not update direct from a 072 release to an 073 release using the CWIS method.
Once you update they will probably just work, but if they don't, you can enable Network traces and see the whole communication via Wireshark
CWIS > Properties > Security > Logs > Network Troubleshooting
And as for knowing what firmware is the latest, Xerox uses formatting that can be decoded if you know what to look at, and the following is just what to look at.
I'm currently having issues setting up SMTP via SMTP2GO service. I have this service running on 3 other devices with no problems.
Whenever I type in the password for outgoing SMTP authentication, and then click "OK" it replaces the text with a really long "password". Is this normal for a security reason? Or is my password never being entered?
Here is an image:
Here are all the settings I have enabled. Maybe someone will see an error.
Let me know what you think... Thanks in advance!!
- workcentre 6515
Yes it is normal for the password thing to happen. Don't use Chrome when setting anything up on an...
Yes it is normal for the password thing to happen.
Don't use Chrome when setting anything up on any Xerox device.
I set it up on a VersaLink product today , only difference is I used port 25.
Having said that, there is no reason to use SMTP2Go on a device that fully supports the protocols required for SMTP.
I've read through a few posts here, and else where, but am still having trouble setting up the scanning. I've tried using Hotmail and Gmail but it won't scan.
The error sheet gives the result:
Completed with an Error (016-772): DNS server un-sets up in SMTP.
If anyone could help with what I need to change in the email settings that would be great.
Sorry, I have nothing more, if DNS is setup and correct, it certainly should not be stating that it...
Sorry, I have nothing more, if DNS is setup and correct, it certainly should not be stating that it isn't set up, and I have never come across any device that had a bug like that.
If you are setting up GMAIL and the primary DNS is set as 220.127.116.11 then the only way(s) for it to fail is if
1. The gateway is wrong so it can't get to 18.104.22.168
As for setup, with exception to the SMTP server, all the big ones are pretty near identical. So GMAIL is exactly the following
The only change for Office 365 is changing the SMTP server from smtp.gmail.com to smtp.office365.com and of course an email from that service to use. But STARTTLS, port 587 is the defacto standard at this point.
There is a bug in older firmware where Office365 could fail unless you disabled IPv6 (see below), so if you are not on a spar firmware, you may want to update it, or try this:
And change Dual Stack to IPv4
You have not setup DNS in the TCP/IP settings of the printer, so it can't resolve the server that i...
You have not setup DNS in the TCP/IP settings of the printer, so it can't resolve the server that is smtp.gmail.com in order to communicate with it.
EWS > Connectivity > Ethernet and then Edit the DNS section
If you don't know what the DNS servers are, a typically safe bet is to use the Gateway address as the Primary Server and 22.214.171.124 as the secondary