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  • in accepted solutions
  • solved
  • in Copying, Faxing, Scanning
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Change keyboard language not working on E-mail Add...

by Georgiy New Member in Copying, Faxing, Scanning
‎02-18-2021 04:54 AM
‎02-18-2021 04:54 AM
Hi! I need to enter contact name on the E-mail Address contact screen on Russian language. After the Russian language has selected the keyboard still in English. The same issue with other keybo...
Show results in replies (1)
  • The issue was on the firmware #385101_VL_B405 The issue solved on firmware the #385901_VL_B405

Loud rattling/grinding noise when printing, 7545 W...

by hkv.isaac New Member in Copying, Faxing, Scanning
‎05-21-2019 11:59 AM
‎05-21-2019 11:59 AM
Hello, We have been using our Workcentre 7545 for a few years.  It has started making a loud rattling and grinding noise when we print.  It's getting so bad that no one wants to use the ma...
Show results in replies (1)
  • After having end user order new drums( note it was obvious that the drums that were in there were n...

B215 Scanning files produces an extra folder

by dtsou New Member in Copying, Faxing, Scanning
‎02-18-2021 09:19 AM
‎02-18-2021 09:19 AM
Hello    I d like some info about the aforementioned   issue I am dealing with. I am running a XeroxB215 with latest firmware, connected via ip and when a user tried to scan a d...
Show results in replies (1)
  • Hello,        What your screenshot shows is what is referred to as a lock fol...

Extremely slow SMB scan to Windows Server share

by kaika313 Valued Member in Copying, Faxing, Scanning
‎02-16-2021 10:32 AM
‎02-16-2021 10:32 AM
Hello, a strange issue between an AltaLink C8055 with firmware  103.xxx.030.32000 and a Windows Server 2016 Standard.  Scan to SMB share on the server works fine, the problem is that fo...
  • Tags:
  • AltaLink
  • Scan
  • SMB
  • windows server
Show results in replies (1)
  • I would need to see a network troubleshooting log (packet capture) to verify that I'm correct, but ...

20-500 The memory has become full. Delete unnecess...

by Andry Yureevich New Member in Copying, Faxing, Scanning
‎01-26-2021 08:03 AM
‎01-26-2021 08:03 AM
When starting Windows 7 x64 running Scan in Xerox Easy Document Creator after scanning the first page, the user received with the following message: “The job was canceled on the device. See the devi...
  • Tags:
  • memory
  • scan error
Show results in replies (1)
  • Thank you, I saw this instruction before submitting the request. No faxes are sent from this device...

SMB scan error 018-505

by Sxoleio New Member in Copying, Faxing, Scanning
‎01-15-2021 06:18 AM
3 Kudos
‎01-15-2021 06:18 AM
3 Kudos
After so many days !!!!  and after the official delegation in my country, Greece, refused to advise me over the phone, I finally found the solution. I searched here in the Xerox forum but I...
Show results in replies (1)
  • SOLUTION IN SXOLEIO'S ORIGINAL POST Hi Sxoleio,  Thank you for using the Support Forum.I a...

Cant configure Scan to email

by Rembis New Member in Copying, Faxing, Scanning
‎01-04-2021 01:44 PM
‎01-04-2021 01:44 PM
Hello I have xerox sc2020. Scan to mail wont work for some reason (fault code 016-764) Mail provider: dhosting.pl or webh.email (tried both) Machines email addres: xrx@dpoczta.pl smtp server addr...
Show results in replies (1)
  • I,ve aleready resolve the problem - scan to e-mail ( error 016-764 ). it was quite tricky. My route...

How to turn off beeps when pressing keys?

by CMCAR New Member in Copying, Faxing, Scanning
‎12-08-2020 03:16 PM
‎12-08-2020 03:16 PM
This is a silly question, but is there a way to turn off the beeps that occur when keys are pressed?  We have to enter our entire email address when scanning (which happens multiple times a day)...
Show results in replies (1)
  • Hi, Login as admin, go to Tools, press General tab, scroll down and search for Audio Tones.  ...

Xerox Workcentre 3225 : scanner xerox driver don't...

by fabritrento New Member in Copying, Faxing, Scanning
‎05-27-2019 05:32 AM
‎05-27-2019 05:32 AM
On my Xerox Workcentre 3225 the scanner xerox driver don't work on 18.04 LTS. here the driver link (Version 1.00.25:00.05): https://www.support.xerox.com/support/workcentre-3225/file-download/itit....
Show results in replies (1)
  • 1. Download the driver: https://www.support.xerox.com/en-us/product/workcentre-3225/content/1296...

Systematic ADF paper jam

by Emanuele New Member in Copying, Faxing, Scanning
‎11-24-2020 03:31 PM
‎11-24-2020 03:31 PM
Hello!  I have a systematic problem with the adf of my Workcentre 6505: every time I start a scan it wrinkles the sheet (see video). The printer is in very good condition, everything seems to ...
  • Tags:
  • 6505
  • ADF
  • jam
  • Scan
Show results in replies (1)
  • Hi, The left counter balance of the DADF is broken and you must replace it (part no. 604K49540). ...
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