Search

Does anyone know if Xerox is addressing the potential vulnerabilities in fax protocol with hackers?  Link below is an artical found about the issue.

https://www.bleepingcomputer.com/news/security/vulnerabilities-in-fax-protocol-let-hackers-infiltrat...

dear all, i have a WC 7556 machine, one it went to power off and on again due to electricity problems in went into non customer mode, i hade to go into the nvm 616-014 and use the value of 4 , it restarts and works fine but one i turn the macine off and disconnect it from the power source when i turn it on again it goes into the non customer mode again and i have to do the same process once again, any solution for this ? by the way i made a full over write for the image and reinstalled the software but stil the same problem.

My WC7970 is copying on wrong paper size.

I have the tray 4 default to size 8.5 x 11.

When copying (original paper 8.5x11), the machine keeps getting the paper from tray 3 (8.5x13).  It just starts doing this today.  I look every where and can not find where to tell the machine not to get paper from tray 3. I adjusted the feeder and also the sizing on the tray but still not working.

Also the machine shows Tray 4 as A4 with mm settings, but I select inch as default not millimeter.

Please help.

I am at a loss here. There was a firmware update, and then a couple more. Scan to email stopped working. I tested the settings generally on the internal network to see if there was something wrong with our firewall but no. I erased the settings and just put in a simple POP account I created and it worked fine. But the Office365 account info would not work at all. I verified I have put in all the correct settings and even plowed through this forum looking for a solution but failed.

Finally I tried the Xerox App Gallery's Office365 platform but I see that there's already a known problem with that app allowing people to log in. So I'm back to trying to get this thing to work with the native software. My understanding at this point is that I may need to roll back the firmware to around 3 versions ago if i want this to work again. I will try my best to convey all the details below:

Current firmware version: 38.31.81

I have a custom domain for my Office365 account but it is through GoDaddy and I'm not sure if the my-domain.onmicrosoft.com is available to use but I've tried anyway without success. Note that my domain is a .us TLD so I'm not sure if the "us" part needs to be included in the URL. 

For reference, here are my SMTP settings:

Here's a log of the attempt to test the SMTP settings:

Please help!!

We have a program which automatically checks several network folders for TIFF files. If any are found, the program copies them to another location then deletes them from the original location. We have created Scan to templates to save as TIFF files to these locations. These templates seem to work ok for a period of time but will then change file format to PDF, even though the template still indicates it will save as TIFF. The program searching these folders does not recognize PDF's so it appears the folder is empty. Any ideas why they would change to PDF and how to keep the setting at TIFF?

Hi,

On our WC 7220, when you are in "Copy"-mode, "Book Copying" is an available option on the Layout Adjustments-tab. 

But If I choose Email or Workflow scanning-mode, there is no similar option for scanning from a book? I've done this on a much older WorkCentre, so I'm wondering if there is a setting for enabling this?

I don't want to do "Book Copying" first, then scan the printed copies.

Current software version: 073.030.055.33800

Regards,

Espen

HI I'm just an single user on my own wireless network and Xerox seem to make setting up scanning to a folder on my PC the most difficult task on this planet. I have searched these forums and have found the ip address / host name of my PC. I have set up a shared folder with the correct permissions with my login name for my PC but when I try to add an SMB contact to the address book the password fields are not there and when i try to scan i get error 1-005.

Our Xerox scanners cannot scan, using Workflow Scanning, more than one page to our Netapp storage (NetApp Release 9.1P9). One page scans work fine. Multi page scan results in the error messge "Failure transferring job to network server". Our Ricoh/Savin copiers can scan to the Netapp without any errors. Also, our Xerox copiers can scan to a Windows Server using SMB without any issues.

The issue is only when our Xerox copiers attempt to scan multiple pages to Netapp storage. 

Netapp support doesn't think the issue is on their end. SMB v1,2,3 are all open. Xerox support hasn't been able to give us a solution after our ticket being open for over a month. 

We have tried giving our copier account "full access" to the Netapp share also. 

I saw similar posts on here and the solution was to update the copiers. One of our copiers is on the latest version. For example, I looked at the Software Release Quick Lookup Table and there are three different releases listed for Xerox WorkCentre 5955.... which one are we supposed to install? We have one of those releases installed already.

WorkCentre 5955 - 073.091.075.34540
WorkCentre 7855 - 072.040.145.05000
WorkCentre 7970 - 072.200.165.14201

Does anyone think firmware is the cause? Netapp as the cause? Any guidance would be greatly appreciated.  

Hello,

I'm currently having issues setting up SMTP via SMTP2GO service. I have this service running on 3 other devices with no problems. 

Whenever I type in the password for outgoing SMTP authentication, and then click "OK" it replaces the text with a really long "password". Is this normal for a security reason? Or is my password never being entered? 

Here is an image: 

Here are all the settings I have enabled. Maybe someone will see an error.

Let me know what you think... Thanks in advance!!

Hello,

I've read through a few posts here, and else where, but am still having trouble setting up the scanning. I've tried using Hotmail and Gmail but it won't scan.

The error sheet gives the result:

Completed with an Error (016-772): DNS server un-sets up in SMTP.

If anyone could help with what I need to change in the email settings that would be great.

Thanks

Lee