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  • in accepted solutions
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  • in General Information
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Initial setup problems

by Thomasio New Member in General Information
‎08-14-2023 12:26 PM
‎08-14-2023 12:26 PM
Not sure what I'm doing wrong. Unpacked the printer, removed all the safety tapes, connected power, connected via wifi to my router, all without problems. I don't have a CD drive to insert the CD t...
  • Tags:
  • Xerox C235 Color Multifunction Printer
Show results in replies (1)
  • Hello Thomasio,  You can use the below link to find the number for your region.  Worl...

EIP Deprecation - Impact (Printix)

by AdamA New Member in General Information
‎08-03-2023 02:55 AM
‎08-03-2023 02:55 AM
Hi, We have AltaLink C8155 printers and were planning to update to latest software version 119.*.*.* however looking at the Release notes we can read "This Service Pack includes the deprecation of t...
  • Tags:
  • AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Show results in replies (1)
  • Got a reply from the Printix support: "Printix requires EIP 3.7 or higher which is the third gener...

What is the process for joining a CareAR Assist se...

by Cutlipy New Member in General Information
‎04-25-2023 01:07 PM
‎04-25-2023 01:07 PM
    I would like to participate in a session using CareAR Assist but I'm unsure of how to join. Can someone provide step-by-step instructions on how to join a CareAR Assist session? Thank...
  • Tags:
  • Xerox AssetDB
Show results in replies (1)
  • Hello Cutlipy,  Please visit this link for the FAQ's on CareAR Assist.  You can also vi...

Stand Alone

by Nelix New Member in General Information
‎02-03-2023 09:03 AM
‎02-03-2023 09:03 AM
Hi All I have aquired a WorkCentre 7830 during the clear out of a retail unit that has stood empty for 2-3 years. The machine would not boot fully and appeared to be in a boot loop, after some diagn...
  • Tags:
  • WorkCentre 7830/7835/7845/7855
Show results in replies (1)
  • Hello Nelix,  You would need to call into the support department at 1-800-821-2797, for a&nb...

VersaLink C71xx German User Guide Download: Link o...

by KS1 New Member in General Information
‎12-16-2022 05:58 AM
‎12-16-2022 05:58 AM
Hello, The download link for German user guide of VersaLink C7120 / C7125 / C7130 on the support pages https://www.support.xerox.com/de-de/product/versalink-c7100-series/documentation?category=&...
  • Tags:
  • Other - specify product in post
Show results in replies (1)
  • Hello KS1, Thanks for your feedback. I sent an email regarding this. It may take a bit to have th...

B225 no IP and no control panel login method confi...

by TECHart New Member in General Information
‎11-28-2022 06:03 AM
‎11-28-2022 06:03 AM
Hello, I tried to install new MFP B225, skipped configuring control panel login method and then by mistake disabled getting IP from DHCP before setting static IP and saved. Now I cannot set IP via ...
  • Tags:
  • Xerox B225 Multifunction Printer
Show results in replies (1)
  • Hello TECHart, Here is all the information I could find for the Czech republic found here on our...

"Abnormal System Termination" since update to 075....

by Ivesvdf New Member in General Information
‎08-18-2022 10:44 AM
‎08-18-2022 10:44 AM
A few weeks ago I updated a Xerox WorkCentre 7855 from version 072 to 073 using the ConnectKey software,  Mere hours afterwards I experienced an issue where the system would spontaneously reboo...
  • Tags:
  • WorkCentre 7830/7835/7845/7855
Show results in replies (1)
  • Hello Ivesvdf,  Sounds like you have tried everything already, so it would be a hardware esc...

How to set the IP address

by DynahoeDave New Member in General Information
‎09-14-2022 11:49 PM
‎09-14-2022 11:49 PM
Since we now work from home offices mostly, I have been given the phaser 8560 to use on my home network.  It was previously on the office network, with a 192.x.y.z IP address.  My network i...
  • Tags:
  • Phaser 8560mfp
Show results in replies (1)
  • Hello DynahoeDave,  Here are the instructions on how to manually set the IP address. 

Firmware V3.50.03.07 - latest 08/2021

by NikosAr New Member in General Information
‎02-20-2022 02:42 PM
‎02-20-2022 02:42 PM
After update the firmware from V3.50.03.01 to V3.50.03.07 have problem with printing anything from pages to pdf. Works sometime but in most of cases printing 1 page is nightmare.. because I lost more...
  • Tags:
  • WorkCentre 3225
Show results in replies (1)
  • The Problem was the Airprint connection via WiFi. When Connect with USB problem solved.

Error on Xerox Support website

by AdvSysCon Member in General Information
‎07-28-2022 09:54 AM
‎07-28-2022 09:54 AM
Where do I report an error on the Xerox Support website? The DOWNLOAD button is a broken link on  https://www.support.xerox.com/en-us/product/workcentre-7545-7556/content/60680
  • Tags:
  • broken
  • error
  • link
  • Site
  • Website
Show results in replies (1)
  • Hello AdvSysCon, Thank you for this feedback. We are working on fixing that redirect. In the mean...
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