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  • in accepted solutions
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  • in General Information
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Factory restore 5335

by smilch New Member in General Information
‎06-20-2022 12:18 PM
‎06-20-2022 12:18 PM
hello forum . I am retiring 4 Workcentre 5335 Copiers. i would like to donate them and i want to make sure that all company information has been  removed . I know the admin password and can get ...
  • Tags:
  • WorkCentre 5325/5330/5335
Show results in replies (1)
  • Hello all I am replying to my own topic because i found the answer . I did call Xerox and they woul...

Unable to register new printer

by TonyR New Member in General Information
‎06-13-2022 08:21 AM
‎06-13-2022 08:21 AM
I have recently purchased a Xerox C310 printer (not a B310 as specified above, but C310 isn't in the dropdown list), with which I am very happy. This morning I received a message from the retailer r...
  • Tags:
  • Xerox B310 Printer
Show results in replies (1)
  • Hello TonyR,  We have been told that this issue has been fixed, please try again and let us ...

Workcentre 7535 boots displaying 7525 branding

by thucydides New Member in General Information
‎06-04-2021 06:12 AM
‎06-04-2021 06:12 AM
I have a Workcentre 7535 that was given to me by a parent of one of my special education students. For the last year or so, it has run without any lasting issues until a few days ago. I turned the po...
Show results in replies (1)
  • Unfortunately, the only way you can get this problem fixed is to have a new SIM card made specifica...

C8045 Web Admin Connection Refused

by KKlouzal New Member in General Information
‎01-24-2022 01:18 PM
‎01-24-2022 01:18 PM
I have a Xerox AltaLink C8045 MFP. Attempting to access the web administration panel via edge/chrome/ie/firefox results in a 'connection refused' response from the machine. Attempted to connect via ...
  • Tags:
  • AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Show results in replies (1)
  • Fortunately I was able to find a solution on my own. Upgraded the machines software/firmware using:...

Xerox Extension 7.208.0.0 - Updates Every Day

by Xerox_User1 New Member in General Information
‎03-08-2021 07:30 AM
‎03-08-2021 07:30 AM
On 25 Feb Windows 10 updated the following: Xerox - Software Component - 7.192.8.0 Xerox - Extension - 7.208.0.0 My printer is Phaser 3330. I am not online continuously. Every time I reconnect, Wi...
Show results in replies (1)
  • Had similar challenge...running Windows 10 and driver update for "Xerox - Extension - 7.208.0.0" fa...

how to setup outgoing email settings for gmail or ...

by injuhasz New Member in General Information
‎09-24-2021 11:03 AM
‎09-24-2021 11:03 AM
Hi, I have two WorkCentre printers, one WC6027 and another WC3215. I have to use both for scanning to e-mail. It was possible to setup the 6027 for gmail but not the 3215 because there different adj...
  • Tags:
  • WorkCentre 3215
Show results in replies (1)
  • I found the solution! So if you have Xerox WC 3215 multifunction printer and you want to use the e...

firmware can't download 33.66.91

by kidalabama New Member in General Information
‎09-24-2021 05:39 AM
‎09-24-2021 05:39 AM
firmware can't download 33.66.91 link is broken.   Service Unavailable The server is temporarily unable to service your request. Please try again later. Reference #6.24fedc17.1632475346.8...
  • Tags:
  • VersaLink B605/B615 Multifunction Printer
Show results in replies (1)
  • Hello kidalabama,    Please try again, I was able to download the firmware tod...

Error on Screen

by Lou New Member in General Information
‎07-24-2021 08:48 AM
‎07-24-2021 08:48 AM
Hello Support, My Kiosk is unusable. It has this message on the screen. Please help.  
Show results in replies (1)
  • Hello Lou, I would recommend to visually inspect the ADF top cover for any physical damage. I wou...

Service mode key selection Phaser 3330

by Technical Escalation Service Provider WayneBDA312-ASP in General Information
‎06-07-2021 01:22 PM
‎06-07-2021 01:22 PM
Good Day We have been trying to get the password reset on 3 new installs at a customer site The combination of "menu , then hold " # " then enter "1934" then hit "start" is not working or we do not...
Show results in replies (1)
  • Hello WayneBDA312-ASP,  What you have listed below is correct, the only thing I could find t...

B205: Floods of DHCP queries

by sciurius New Member in General Information
‎04-30-2021 04:05 AM
‎04-30-2021 04:05 AM
Xerox B205 with firmware V3.50.01.60_20200715 connected via ethernet cable. TCP/IP version 6 is disabled. TCP/IP version 4 is configured to use DHCP. This works, but the B205 repeats the DHCP query...
Show results in replies (1)
  • Turn off Wi-Fi on the MFP Press "i" Down arrow select "Network" and press "ok" Down arrow select...
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