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  • in accepted solutions
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  • in Xerox App Gallery
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Google Drive / SharePoint App Staying Logged In

by mballen New Member in Xerox App Gallery
‎11-18-2021 10:03 AM
‎11-18-2021 10:03 AM
Hey all,   We're looking to get SharePoint App integration with some of copiers, but want to know if the account that is logged into the device stays logged in. We tested another group's Goog...
  • Tags:
  • drive
  • google
  • SharePoint
  • Teams
  • VersaLink
Show results in replies (1)
  • Hi @mballen, for security reasons, the applications do not keep your user credentials. Once you exi...

Is Scan to Cloud App down?

by Agency Analyst GaryAXAEZC-AA in Xerox App Gallery
‎06-17-2021 12:38 PM
‎06-17-2021 12:38 PM
It appears the Scan to Cloud App is not working. The scan shows completed on the touch screen but never appears in the senders email box. I have checked spam and deleted folders. I have even done a m...
Show results in replies (1)
  • I have upgraded to 4.0.1 and that appears to have corrected the issue. Thanks you for the reply.

App gallery can not load due to DNS error.

by wgmiller3rd New Member in Xerox App Gallery
‎04-20-2021 10:08 AM
‎04-20-2021 10:08 AM
The app gallery will not load on our recently updated ALTALINK C8035 (software version:103.001.001.05400).  A network capture shows it making a DNS request to appgallery.external.xerox.com which...
  • Tags:
  • AltaLink
  • APP GALLERY ERROR
  • c8035
  • DNS ERROR
Show results in replies (1)
  • I had a device that required me to update App Gallery. I had to uninstall App Gallery on the deivce...

Xerox Translate and Print Questions

by jedwards New Member in Xerox App Gallery
‎02-05-2021 12:16 PM
‎02-05-2021 12:16 PM
Hello, I got two questions... 1. Can I send electronic documents directly for translation rather than printing and scanning? 2. The app details say a .docx file is emailed, but I'm getting a .doc....
Show results in replies (1)
  • 1. If you were a past customer with that option please let us know the account. If not we currently...

This service is currently not available. Please t...

by Salvador Flores Frequent Member in Xerox App Gallery
‎10-09-2020 12:01 PM
‎10-09-2020 12:01 PM
I installed Connect 2.0 OneDrive on a device and I get the following error.  "This service is currently not available. Please try again later.  If the problem persists, contact Xerox suppor...
  • Tags:
  • not available
Show results in replies (1)
  • I had the customer's I.T. test it today and he said it working.  Not sure what was causing the...

VersaLink C7025 unable to reinstall XMedius Cloud ...

by MRCAnalyst in Xerox App Gallery
‎07-27-2020 02:28 PM
‎07-27-2020 02:28 PM
Machine: Xerox VersaLink C7025 System Software: 57.61.23 Issue: Unable to install EIP apps via browser or from the AppGallery app on the panel. Full Details: I was engaged to help a customer that ...
Show results in replies (1)
  • With the help of Xerox support this is resolved. The machine had the SOAP protocol disabled and tha...

Unable to change Image in Info App

by Ilajcsak Member in Xerox App Gallery
‎01-10-2020 05:23 AM
‎01-10-2020 05:23 AM
Hello, when trying to change a self created Info App in the app gallery by changing the image within, I noticed that even though a new version of the app was created (e.g. 1.0.1) the image within nev...
Show results in replies (1)
  • This issue should be fixed now. Please give it another try.

Your account must be verified before you can log i...

by Salvador Flores Frequent Member in Xerox App Gallery
‎10-31-2019 12:41 PM
1 Kudo
‎10-31-2019 12:41 PM
1 Kudo
I recently had to reset my App Gallery password.  However, after I went to log in, I recieved the following message.  "Your account must be verified before you can log into the gallery. You...
  • Tags:
  • Account
  • Verified
Show results in replies (1)
  • Its OK, its nothing important.  I can always re-add the apps and devices.  Unless you can...

Cannot Install App Trials

by glennlawr Member in Xerox App Gallery
‎01-17-2020 11:40 AM
‎01-17-2020 11:40 AM
Hello Guys, I am having some trouble trying to install a trial of some apps for a custmer demo. See below screenshot of the devices I have added to my App Gallery account. When I try to install...
  • Tags:
  • cannot install app trial
  • install issue
Show results in replies (1)
  • Hi Glenn,  For the issue with the greyed out device, its possible the app was once installed...

Need info about (RGB) color in app

by Ilajcsak Member in Xerox App Gallery
‎01-13-2020 05:27 AM
‎01-13-2020 05:27 AM
Hello colleagues, to properly blend a background image into the background of an info app I would need to know the exact color composition of "silver" used in the app. Since it's not possible to ...
Show results in replies (1)
  • Looks like it is RGB (192, 192, 192)
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