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Hi, is it possible to move already created and working customer apps to under customer account? So those are created as reseller account and we would like to organize those apps to under correct customer.
Thanks in advance!
Hello. Currently, App Studio does not offer a feature that provides the ability to s...
Currently, App Studio does not offer a feature that provides the ability to sort / move apps into specific folders or customer specific areas. I will enter a feature request into the system to have this ability considered for inclusion in a future release.
Keep an eye on the forum. Information regarding software updates will be posted here.
Thank you for your feedback!
Dropbox app won't authenticate. Sign-In button is greyed out.
What file formats can you scan to Office 365?
I recently upgraded my Connectkey Machines to CK2.0. I installed the apps like Scan to Cloud Email, GDrive, etc etc.
When I use that Scan to cloud email-app on my 3655 and 6655, it works. Great, even. So little configuration required.
When I use it on my 5845 and 7855, it gives me "An unknown error occurred" and that it couldn't upload the file.
All 4 printers are on the same network, same subnet. The settings that come to mind have been checked.
Obviously nothing in the completed job queue.
Anything that you guys could come up with?
(just a quick note: I am an actual Tech Support Agent for Xerox, and I'm tasked with maintaining our lab and creating documentation for other agents on this subject (since, believe it or not, there is NOTHING about the apps (or ConnectKey 2.0) in our knowledge base). Even our escalated software specialist could not help me out. The very elaborate error (unknown) is useless...
That logic makes sense, though that's not really applicable in this environment. Everything has bee...
That logic makes sense, though that's not really applicable in this environment. Everything has been set up correctly. The device that wouldn't scan was perfectly capable to scan to email with a pre-configured off-premise SMTP server, as well as an FTP server I set up outside the network.
I managed to find and solve the cause of the issue. The DNS Timeout setting was set to 1. Changing this to 5 seconds "magically" made it work.
Print from URL uses the HTTP & HTTPS protocols only. FTP uses the FTP protocol. ...
Print from URL uses the HTTP & HTTPS protocols only. FTP uses the FTP protocol.
If you want to use the same server you will need to go to IIS and create a virtual directory (right click on IIS Manager>Sites>Default Web Site) for the directory you're aiming for. You'll also need to enable Directory Browsing for that directory in your IIS settings. You can use Google for more information about setting this up I believe.
I would also remove the FTP part unless you were already using it.
We have "Print and Scan for Google Drive" working on a WorkCentre 7845. However, if you enter invalid information or let the app time out on the Google login it locks up. There is no way to make the keyboard appear to let you enter correct information and no way to cancel out of the app. We've found no option other than powering down and back on.
- Google keyboard scan