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When I scan multiple documents to Google Drive, I would like the pdf document to be split into multiple files.
This setting is available for scanning to email and scanning to usb / folder.
Thanks in advance.
Hello. Thank you for the post and for the feedback. I will enter this...
Thank you for the post and for the feedback.
I will enter this suggestion into our system as a Feature Request. I will also pass this request along to the Program Team so that they can consider this new feature for inclusion in a future release.
Thanks again. Your feedback is very much appreciated.
I can't seem to install the app gallery app on my altalink c8055. It loooks like it's loading devices but just spins until it times out. I can install other apps fine. I have tried other PCs and browsers with the same result.
Hello, Please try removing the App you are trying to install from My Apps and then...
Please try removing the App you are trying to install from My Apps and then re-adding it.
1. Go to My Apps
2. Select "Remove from My Apps"
3. Go to All Apps
4. Select "Add to My Apps"
5. Go to My Apps and select Install and continue through the Install workflow
Hello - after successfully installing the subject app on my C600, when I try to open the app, I am asked for my email address and password as a login. When I enter my correct and current Office 365 password, it will not accept it. Is this a known problem or is the system asking me for a different password? Thank you in advance
Hello. Thank you for the additional informaiton. Based on the OneDri...
Thank you for the additional informaiton.
Based on the OneDrive URL you have shared, it looks like you might be using a Personal OneDrive account. If this is case, you might want to try the Print and Scan for OneDrive app instead of the Print and Scan for Office 365 app. The Office 365 app connects with Business account. The Print and Scan for OneDrive app was designed to connect with Personal OneDrive accounts. Please give this a try and let us know how it goes.
Now with that said, if the Print and Scan for OneDrive app does not resolve the issue, we can continue to investigate the Office 365 connection error of you. We can determine if you are using a custom domain for you. We would just need to know the Sharepoint and/or OneDrive URL that Office 365 uses. To find the two URLs, log in to your Microsoft account (Go here: https://login.microsoftonline.com and then enter your account email address and password.). Once logged in, click the Sharepoint icon. Sharepoint will open in a new browser tab. Copy the URL out of the browser window. It will look something similar to: xerox.sharepoint.com/_layouts/15/sharepoint.aspx. Go back to the Microsoft Office Home tab and repeat for OneDrive. The OneDrive URL will looks something like: xerox-my.sharepoint.com/personal/username/_layouts/15/onedrive.aspx.
I login to app gallery in wc7830i MFP. after successfull login, getting update failed, please exit and relogin again error message.
kindly help me how to update or how to make this works.
Thanks in advance.
Hi Began, Please check the Date/Time setting on your device and verify that it is ...
Please check the Date/Time setting on your device and verify that it is set to the correct Date, Time and Time zone for your location. Also check and make sure the DNS settings are setup on your device. If you need instruction on where to find these settings please let me know.
I'm not sure where to start troubleshooting this issue. Multiple MFPs (All WC78xx running .73) at a college, no issues except for one user. There IT says..
have a user who can log in to the Box app and get to the “Print From”/”Scan To” buttons, but then nothing happens. It times out with a “cannot connect to remote server” error. This happens for his account on all MFPs, but then someone else can log in and use the Box app just fine.
Any advice is appreciated.
Hello, Bryan. I'm wondering if this might be a permissions issue with the user's access to...
I'm wondering if this might be a permissions issue with the user's access to the Box repository/folders that they are attempting to scan to or print from. Can the user log in to their Box account using a PC browser and upload files to any of the folders that they are attempting to access through the app? The IT folks that support this user should be able to check/change permissions for this user.
Also, would you be able to share some additional infomation about the user that is having trouble with the Box App?
Can you share the following details, please?
- user's email address or UserID and
- one serial number of a device that their attempt to print and scan to failed on and
- the last date/time that they attempted to print or scan
You can share this information to our Feedback Email (email@example.com). We can start checking our logs for any errors.
We have a Versalink C405 with the Dropbox app installed.
I'm wondering if there's a way to stay logged in to Dropbox (after logging in as a user)?
Or - do we have to enter email and password each time?
Hello, Unfortunately we do not off that option at this time. You will have to logi...
Unfortunately we do not off that option at this time. You will have to login each time you use the app. We have had many requests for this and we have submitted a feature request so we hope to have it in a future release!
I have a brand new Xerox® AltaLink™ C8055 and have loaded some apps onto the device. Now I would like to uninstall them.
When I login to the App Gallery on the device, you can INSTALL an app, but there is no option (that I can see) to UNINSTALL an app.
When I login to the App Gallery from the computer side, you can attempt to uninstall the app, but it gets an error message.
Unable to Authenticate user"
I tried a different user login to try to uninstall it, but got this message.
"Invalid State: Applications that are the default for a pathway may not be deleted"
It may be a Xerox App Gallery issue…I can’t seems uninstall any of the Apps I installed.
BUT, the only item I can’t hide by logging directly into the machine is the Billboard App. (It’s grayed out)
I've reached out to Vision-e Support re the Billboard App and they say it's a Xerox App Gallery issue and they can't help me.
How can I uninstall this app?
Port forwarding is the typical reason why you can't push an app to the device, same goes for remova...
Port forwarding is the typical reason why you can't push an app to the device, same goes for removal via the App Gallery website.
Removal is simple enough at the device or in EWS.
In EWS go to EWS > Properties > Apps > Custom Apps > Weblet management and delete what needs to be deleted.
At the Device you go to Device > Tools > App Settings > Weblet Settings > Weblet Management to remove the installed apps.
Neither of these methods involves the printer having access to App Gallery
Registrations are failing for customers and internal Xerox employees on the app gallery page, and none of our machines are able to login due to no connection failures.
I can login to the App Gallery web page just fine, just not through any printer.
7225/7855/7970/5855/AltaLink 8055/Versalink 7035.
To be clear, all of them are on their respective latest spar firmwares, all of them are able to communicate both with Smart eSolutions and Gmail SMTP servers, so it is not a proxy/DNS/Time/Date/Subnet or getway issue in any of them.
Customer machines are all USA based, mine are in Canada where I am based.
Hi Joe, Sorry for the delayed response. There was an issue with the Email Server b...
Sorry for the delayed response. There was an issue with the Email Server but it is now back up and running. Please give it another try when you have a chance. Sorry for the inconvenience. If anyone created an account during the period while the server was down and still did not receive their activation email, please let me know or contact us at firstname.lastname@example.org and we can resend the activation email.
My VersaLink C405 - App Gallery App - after entering known good credentials, the app comes back and says "Please exit and re-open app". Any reason why the App Gallery app may have isues on the VersaLink C405. Other apps like DropBox work fine.
Proxy was off in both locations. I turned off HTTPS and added the DNS settings from my router (I d...
Proxy was off in both locations.
I turned off HTTPS and added the DNS settings from my router (I didn't think these needed to be se on each device if they're set in the router/modem as I don't need to set DNS on individual PCs on the network)
Restarted and tried and hey presto it sprung into life so is now working.
So in summary, for anyone who needs to fix the same issue:
Set Proxy in Connectivity and in Apps EIS
Ensure security certificates are loaded
turn off HTTPS (not sure if this is necessary)
THanks for all your help.